Expert Managed Services

Cloud Server Management

We highly-recommend our managed service options for your Cloud server. We offer one of the most complete managed service offerings for Cloud servers in the industry. Please review the list below for specifics. We invite you to compare these options to any Cloud Server provider to see how they stack up to our service.

Administrative / Root Access

Your managed Cloud server includes Administrative access for you and your staff through Remote Desktop Protocol. You can install software and make configurations changes to the server. Optionally you can install other types of remote access software.

Management Tools / Control Panel Integration

Your Cloud server will be integrated with our control panel system. The control panel system gives you the ability to perform most, if not all, administrative tasks from a browser-based online interface.

Managed Firewall Protection

All EPhost Cloud Servers are firewalled by our Juniper firewalls. We not only restrict ports, but we also employ Deep Packet Inspection to help prevent Brute Force, SQL Injection and Cross Site Scripting attacks. More than just a daily scan, the McAfee On-Access scanner checks all files instantly while they are being accessed for real-time protection. The software is centrally managed by McAfee's ePolicy Orchestrator to ensure compliance regular DAT updates.

Operating System Management

Your Microsoft Windows operating system is the core of your server. We will make sure that it is properly maintained. This included continuous monitoring, OS patches and security updates. We will repair any issues associated with the Operating System (and IIS web server software) which keeps it from working in the way it was intended.

Client-Installed Software Support

We will help install and assist in debugging any of the following server software. Of course, we will assist with any server software when possible.

• MS SQL Server 2000, 2005, 2008
• MySQL Server 4, 5
• PHP 5
• ASP.NET 1, 2, 3.5, 4
• ColdFusion 6, 7, 8
• Gene6 FTP Server
• Microsoft IIS / FTP / SMTP / URL Rewrites

Remote Hands Support

You may have the need to send us some CD's, or a removable storage device to transfer files to your server. As always we are here to serve and can act as your remote hands to the server.

Cloud Server Backup Service

One of the most important facets to our Cloud server service is our premium backup software that we include with every Cloud server. Our backup solution will perform daily backups to our San Diego Cloud server facility and give you the ability to pull anything from backups at any time. The backup service includes advanced features like file versioning and file retention.

Hardware Support

All hardware issues are our responsibility and will be repaired promptly. Unlike other companies, we will work in conjunction with you to 1) move your website to a temporary environment to keep your site running; and 2) to assist in the restoration of your website once the server has been repaired.

Website and Server Monitoring

Not only do we monitor your Cloud server's Network Interface Cards (like everyone else), we also monitor your website's index page. Additionally, we will automatically try to repair issues, day or night, at no additional charge.

Managed Anti-Virus and Intrusion Detection

To protect your server (and your business) from a variety of online threats, we've included McAfee Enterprise Anti-Virus and Intrusion Detection software. More than just a daily scan, the McAfee On-Access scanner checks all files instantly while they are being accessed for real-time protection.

Website Application Support

We provide installation and extended troubleshooting for the following popular applications. Regardless of the list below, we will always help debug and provide you with advice on your website and related web applications.

• DotNetNuke
• WordPress
• Joomla!
• Sitefinity
• Mura CMS

Hardware Support

All hardware issues are our responsibility and will be repaired promptly. Unlike other companies, we will work in conjunction with you to 1) move your website to a temporary environment to keep your site running; and 2) to assist in the restoration of your website once the server has been repaired.

Anti-Virus and Intrusion Detection Remediation

Viruses and hacks are an unfortunate risk of being online. Fortunately, we maintain firewalling hardware, anti-virus software, intrusion detection software and automatic operating system updates to try to prevent or mitigate attacks as quickly as possible. If viruses or hacks find their way onto your server we will immediately resolve these issues to prevent infection or security holes on other servers within our network. Remediation is always considered out-of-band unless it was clearly the result of the infection of someone else's server.