SERVICE LEVEL AGREEMENT

99.9% Uptime Guarantee

Many businesses today depend on their website as their primary or sole source of revenue. At EPhost, we recognize the importance of reliable web hosting services and offer a 99.9% uptime guarantee.

• We will provide your website with premium multi-homed (redundant) bandwidth.
• We will ensure our network is properly maintained, redundant and secure.
• We will employ the best routing and traffic shaping technology to deliver your bandwidth.
• We guarantee that your account is in a state-of-the-art Tier-1 datacenter with N+1 redundancy on all systems.

Service Level Agreement

You will receive a credit for the applicable portion of your hosting fees for any unannounced downtime per the following schedule. Please open a support ticket to apply for an SLA credit.

• You will receive a full day's credit for any downtime exceeding 20 minutes in a given day.
• You will receive a full day's credit for any downtime exceeding 20 minutes in a given month.

Example, if we have 10 minutes of applicable downtime in each of three days in a given month you will receive a full day's credit. If you had 25 minutes of applicable downtime in a single day you'll receive a full day's credit. If both examples happened on in a given month you would receive 2 days credit.

If you have any questions regarding our Uptime Guarantee or Service Level Agreement and how it benefits your company, please contact us at: 1-877-EPHOST-1. Additional information can be found in our Terms of Service.