Service Level Agreement and 99.9% Uptime Guarantee (SLA)

Many businesses today depend on their website as their primary or sole source of revenue. At EPhost, we recognize the importance of reliable web hosting services and offer a 99.9% uptime guarantee.

99.9% Uptime Guarantee

• We will provide your website with premium multi-homed (redundant) bandwidth.
• We will ensure our network is properly maintained, redundant and secure.
• We will employ the best routing and traffic shaping technology to deliver your bandwidth.
• We guarantee that your account is in a state-of-the-art Tier-1 datacenter with N+1 redundancy on all systems.

Service Level Agreement

You will receive a credit for the applicable portion of your hosting fees for any unannounced downtime per the following schedule. Please open a support ticket to apply for an SLA credit.

• You will receive a full day's credit for any downtime exceeding 20 minutes in a given day.
• You will receive a full day's credit for any downtime exceeding 20 minutes in a given month.

Example, if we have 10 minutes of applicable downtime in each of three days in a given month you will receive a full day's credit. If you had 25 minutes of applicable downtime in a single day you'll receive a full day's credit but not 2 having met both criteria. However, if both examples happened on in a given month you would receive 2 days credit.

If you have any questions regarding our Uptime Guarantee or Service Level Agreement and how it benefits your company, please contact us at: 1-877-EPHOST-1. Additional information can be found in our Terms of Service.