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How many website can I host on my dedicated server? |
| Unlimited! We will provide you with email, DNS, pointers and stats for your first three domains and DNS services for three additional pointer domains. Above your first three domains, you may choose to install email, stats, FTP and DNS on your own server or purchase EPhost Primary Service Packages. We have several lowcost or no-cost software options for providing these services on your dedicated server. In fact, there are also many Hosting Control Panel software packages available that will provide all of these services in one lowcost package. It's a great option for resellers. For more information about our Add-On and Upgrade options Click Here. |
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What software can I install on the server? |
| You may choose to install anything that does not disrupt normal EPhost Network Operations or our ability to provide you with basic server management. |
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What about email, MS SQL and/or statistics? Are they hosted on the same box? |
| Email, MS SQL 2000, DNS and Deep Metrix Live Stats are hosted on different servers for the best performance. As a reseller or someone with lots of domains you may choose to install these services directly on your dedicated server. Generally, you will not see any performance issues associated with running these service on your dedicated server. |
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How many IP addresses may I have? |
| We provide you with 3 IP addresses per server. Additonal IP addresses are available as an add-on. |
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How often is server/network maintenance performed? |
| We perform server maintenece a minimum of twice monthly and whenever a new OS upgrade or security Patch is released. Normally, you will not even be aware of the maintenece as services are restarted systematically for the most minimal impact to the network or your server. You will be notified of any maintenance necessary to your server. |
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How do you track bandwidth usage? What billing method do you use? |
| Bandwidth is calculated on the Actual Transfer method. We calculate the amount of traffic (incoming/outgoing) your server generates from services like FTP and HTTP. Certain server to server transactions are excluded. e.g. SQL Server Transactions that reside within our network. |
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How will I access my dedicated server? |
| Since you will have administrative privledges to your dedicated server most customers access the server directly through Terminal Services (Remote Desktop Connection). You ,may also choose to install any Control Panel software likle HELM or PLESK. For more information about our Add-On and Upgrade options Click Here. |
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If I don't live in San Diego how can I get the server to you? |
| You may be surprised to know that shipping a server is fairly easy and relatively inexpensive. Generally, you can have a server packed and shipped for less than $100.00. UPS is a good option for shipping delicate server equipment. We will assist you in making arrangements. |
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What is a colo rack? |
| Not every package fits every person. At EPcolo we offer a variety of add-on options so that you can customize your plan to fit your unique needs |
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How do you track bandwidth usage? What billing method do you use? |
| If you have the Synergy Colocation plan we use the Actual Method (see above under Dedicated Servers). Otherwise, we use the 95th percentile Method of billing. This means that we poll your traffic at 5 minute intervalds. The highest top 5% of bandwidth is removed and not calculated in your bill. It is a fair method that takes both transfer and speed/available bandwidth into consideration. Bandwith is tracked and graphed using the Muti Router Traffic Grapher (MRTG). You will have access to your monthly, weekly and daily traffic reports. |
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Is it hard to manage a server remotely? |
| No, you will really be surprised. Through the use of software such as Terminal Services (Included in Windows 2000/2003 Server) or PC Anywhere you will have desktop control of your server- just like what you see on your desktop computer. You may also want to consider the use of an integraded management board (hardware). These boards provide an additional NIC and an always-on "mini-server" inside your server. This type of setup will alow you to access your server whether it's on or off and can usually provide you with control just as if you were connected directly to the server. Managing a server is not any different than managing your desktop computer- you just do it more often. In fact, since most servers contain substantially less software than your local desktop computer it's often less cluttered and runs more smoothly. |
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What types of servers/hardware can you colocate? |
| We highly suggest colocating 1-2U rackmount servers. However, you are welcome to colocate any style of server or related hardware (firewall). You will need to purchase the appropriate amount of rack space. For instance, a medium "tower" style server may cost a bit less upfront to buy but could cost as much as 8x more to colocate due to it's size and footprint. In the same space, you could colocate 8 rackmount servers or 2 "tower" size servers. |
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When will you roll-out the Virtual Server program? |
| EPhost will roll-out the Virtual Server program in the 4th quarter of 2005. We are currently BETA testing a variety of software on the platform and hope to have a release shortly. |
