Yes, we highly recommend having a credit card on file for your hosting account to avoid accidental suspension, even if this is not the preferred method of payment. Additionally, services such as domain name registrations and SSL certificates require payment to be activated and are time sensitive when it comes to renewal. By default, new accounts will have recurring payments automatically setup.
We accept Visa, Master Card, American Express and Discover for automatic payments. An invoice will be sent out 3-4 weeks before the due date and the charge processed on the due date. You may contact us to change payment method or payment type prior to the automatic payment if needed.
If you have previously setup automatic payments but your account remains unpaid after the due date it may be because your credit card was denied or expired. Please make sure your card is valid. You will always receive a payment confirmation by email.
We also accept business and personal checks. However, if your payment is not received by the due date your account could accidentally suspend. We prefer credit card payments to avoid these situations.
To set up automatic payments, please add a credit card to your account and mark your account payment preference to Pay by Credit Card.
If you are still having issues, please contact us for further help.
1-877-EPHOST1 | firstname.lastname@example.org