VPN Access Information and Instructions
Posted by Tegan King on 07 May 2019 12:39 PM
Here are the steps to connect to the VPN service at EPhost. Once your account is provisioned you will receive the access URL, username, and password. For security reasons, we did not include this information in this knowledge base article.
Installation and Configuration:
To setup the VPN please use our portal to download the connection configuration software and/or the connection provisioning file.
Please follow the prompts while installing and the the login details should be included automatically. If not, you will need to add manually.
Please read carefully. The first link is for both the software and configuration file for Windows. The next link is only the configuration file for Windows users. If you are using a MAC or Linux server you will just download the configuration software. The last link is for mobile devices. The software is OpenVPN compatible. If your configuration does not support the included software you may need to download OpenVPN separately for your device using the App Store, Google Play or download from OpenVPN. Once installed, open the Application and Import the Config File you downloaded.
The VPN uses split tunneling. This allows you to access the internet or check email normally while connected to the VPN. However, remote protocols like SSH, RDP or FTP could use the VPN or your local internet connection. When connected to VPN you will have access to your server at EPHost using its internal IP address. This address is provided when your server was provisioned. Internal IP address start with 192.168.X.X or 172.16.X.X. You will use this instead of the outside globally routable IP or hostname / domain name.
If you are still having issues, please contact us for further help.