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Jul
15
New Local Telephone Number
Posted by Joe Rebis (Import) on 15 July 2009 01:29 PM
Effective immediately, we have a new local telephone number. Our toll-free number will remain the same. Our previous local phone number (858-225-5785) is no longer valid. All press-options, and internal extensions are the same in our new system. Internal directory now works.

New Local Telephone: 858-433-2818
(effective immediately)

Option 1: Sales Department
Option 2: Customer Service / Technical Support
Option 3: General Information
Option 5: Conference Calls


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Jul
3
Fire Causes AuthorizeNet Payment Gateway Outage
Posted by Joe Rebis (Import) on 03 July 2009 09:57 AM
While it appears no one was hurt, the fire has caused a 5-6 hour service outage for customers attempting to process credit cards through AuthorizeNet. They are currently waiting for the Fire Department to allow access to the building again.

While there is no official ETA for AuthorizeNet to restore services, it has been reported that services may be back online as early as 1:00pm EST today.

http://www.webmasterworld.com/ecommerce/3945502.htm
http://www.ireport.com/docs/DOC-290655
http://twitter.com/authorizenet

If your website is currently processing credit cards through AuthorizeNet, please anticipate issues with trying to process orders until services are restored. It is also likely that once service are restored it may take some additional time for services to go back to complete normal operations.

All EPhost systems are operating normally. If you are not using AuthorizeNet to process credit card payments online please disregard this notice.

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Jun
3
Server RAM Upgrade!
Posted by - NA - on 03 June 2009 10:16 AM
We understand the inconvenience of these upgrades, but we feel that they are necessary to continually provide our customers with the best level of service possible.

If you have any additional questions please contact support@ephost.com.
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May
10
EPhost News: EP19 Server Upgrade
Posted by - NA - on 10 May 2009 05:19 PM
For additional information or to determine if your website will be upgraded please see:

http://www.ephost.com/support/index.php?_m=news&_a=viewnews&newsid=78

No downtime is expected during the upgrade. No IP changes will be necessary. We will inform you when the upgrade is complete. We highly suggest you refrain from making any file changes through your website's back-end interface. e.g. DNN after 6:00pm PST (9:00pm EST).
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May
10
EPhost News: EP7 Server Upgrade Complete!
Posted by - NA - on 10 May 2009 10:58 AM
We will begin the upgrade of EP11 Monday, May 11th at 6:00pm PST. As with all of the server upgrades, FTP on EP11 will be unavailable for 24 hours to maintain data integrity between these two systems during the upgrade.

For additional information or to determine if your website will be upgraded please see:

http://www.ephost.com/support/index.php?_m=news&_a=viewnews&newsid=78

No downtime is expected during the upgrade. No IP changes will be necessary. We will inform you when the upgrade is complete. We highly suggest you refrain from making any file changes through your website's back-end interface. e.g. DNN after 6:00pm PST (9:00pm EST).



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May
8
EP24 Server Upgrade Complete!
Posted by Joe Rebis (Import) on 08 May 2009 12:37 PM
We will begin the upgrade of EP7 Saturday, May 9th at 6:00pm PST. As with all of the server upgrades, FTP on EP7 will be unavailable for 24 hours to maintain data integrity between these two systems during the upgrade.

For additional information or to determine if your website will be upgraded please see:

http://www.ephost.com/support/index.php?_m=news&_a=viewnews&newsid=78

No downtime is expected during the upgrade. No IP changes will be necessary. We will inform you when the upgrade is complete. We highly suggest you refrain from making any file changes through your website's back-end interface. e.g. DNN after 6:00pm PST (9:00pm EST).

Read more »




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