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Oct
29
Network Upgrade Tonight - Planned Outage
Posted by Joe Rebis (Import) on 29 October 2007 07:22 PM
ONLY customers whose domains DO NOT POINT to one of our Name Servers may have an issue beyond the normal downtime. If this applies to you, you will need to update the IP address with your DNS provider tonight at 12:00am (REVISED) PST. The new IP address details can be found in the support section of our website under "News".

How can you tell if your domain points to EPhost?

1) Visit: http://www.whois.sc
2) Enter your domain name in the search box and click "Look Up".
3) Under "Registry Data" look for "Name Server".
4) The "Name Server" should list one of the following sets.

ns1.ephost.com
ns2.ephost.com

dns1.ephost.com
dns2.ephost.com

dns1.websitecontrols.com
dns2.websitecontrols.com

ns0.franklandhosting.com
ns1.franklandhosting.com

ns0.networknamesevrers.com
ns1.networknameservers.com



If your domain points to EPhost, you will not need to do anything.

We apologize for the inconvenience.
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Oct
27
New EPhost Service IPs
Posted by Joe Rebis (Import) on 27 October 2007 11:53 PM
If any of the situations below apply to you, please make the appropriate DNS modifications on Monday October 29th at 12:00am Midnight PST (REVISED) .

1) Your domain is not pointed to EPhost, but rather to a 3rd party DNS (name) server.
2) You have your own vanity/private name servers.
3) You are using an IP address that starts with, 69.43.X.X in your website code.

****IMPORTANT: PLEASE READ******

To be sure you do not have to do anything for the Monday night Network Upgrade, you can check by following the instructions here:

http://www.ephost.com/support/index.php?_m=news&_a=viewnews&newsid=44
See section: "How can I be sure no action is necessary?"

New IP Addreeses for common EPhost, Inc. Services:

Old: 69.43.X.X
New: 71.6.X.X

Mail: 69.43.171.16 --> 71.6.175.16

MS SQL 2000: 69.43.171.17 --> 71.6.175.17
MS SQL 2005: 69.43.171.26 --> 71.6.175.26
My SQL 4: 69.43.171.17 --> 71.6.175.17
MySQL 5: 69.43.171.26 --> 71.6.175.26


Stats: 69.43.171.18 --> 71.6.175.18
Control Panel: 69.43.171.15 --> 71.6.175.15

ns1.ephost.com 69.43.171.13 --> 71.6.175.13
ns2.ephost.com 69.43.171.14 --> 71.6.175.14

dns1.websitecontrols.com 69.43.171.11 --> 71.6.175.11
dns2.websitecontrols.com 69.43.171.12 --> 71.6.175.12

ns0.franklandhosting.com 69.43.171.242 --> 71.6.175.242
ns1.franklandhosting.com 69.43.171.243 --> 71.6.175.243

ns0.networknamesevrers.com 69.43.171.242 --> 71.6.175.242
ns1.networknameservers.com 69.43.171.243 --> 71.6.175.243

dns1.ephost.com 69.43.134.4 --> 71.6.174.11
dns2.ephost.com 69.43.134.5 --> 71.6.174.12

You can find the IP address to your website or FTP site by visting the control panel:

WWW Addresses: Must look up your HTTP IP under Website Settings in the Domain Main Menu.
FTP Addresses: Must look up your FTP IP under FTP Accounts in the domain Main Menu.



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Oct
27
New IP Assignments
Posted by Joe Rebis (Import) on 27 October 2007 11:47 PM
However, if any of the situations below apply to you (you'll probably know already) then you'll want to take appropriate action on Monday October 29th at 9:00pm PST. See "Important" Section below.

1) Your domain is not pointed to EPhost, but rather to a 3rd party DNS (name) server.
2) You have your own vanity/private name servers.
3) You are using an IP address that starts with, 69.43.X.X in your website code.

To be sure you do not have to do anything you can check by following the instructions here:

http://www.ephost.com/support/index.php?_m=news&_a=viewnews&newsid=44
See section: "How can I be sure no action is necessary?"


IP Assignments:


Case 1: If your IP address was:

69.43.171.XXX then it will now be 71.6.175.XXX

For Example:

Your IP was: 69.43.171.50
It will now be: 71.6.175.50

(x.x.x.50 = x.x.x.50)


Case 2: If your IP address was:

69.43.134.XXX then it will now be 71.6.174.XXX + 7

For Example:

Your IP was: 69.43.134.10
It will now be: 71.6.174.17

(x.x.x.10 + 7 = x.x.x.17)


PLEASE NOTE: This applies to all EPhost IP address. e.g. mail server was: 69.43.171.16 and will now be 71.6.175.16

To find your IP address:

1) Login to the control panel.
2) Click domains
3) Click on your domain.
4) Click Website Settings icon.
5) Look at the IP address in the blue box.


IMPORTANT:

If you use a third party DNS server you will need to update the IP address to the new IP address on Monday, October 29th at 12:00am Midnight PST (REVISED). You will need to make this change with your DNS provider directly.

If you have private name servers then you will want to update your name server IP address on Monday, October 29th at 12:00am Midnight PST (REVISED). You will need to do this with your registar directly. Note, if we (EPhost or RegiSite) created your private name servers, then we will make this change for you automatically.


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Oct
23
Network Upgrades
Posted by Joe Rebis (Import) on 23 October 2007 12:29 AM
Due to the nature of the change, we expect intermittent service and downtime per the schedule below. We apologize for the inconvenience. We suggest you inform your website visitors of the maintenance window in advance.

These upgrades will provide us with enhanced capacity for extremely high-volume bandwidth users, increased perimeter security, and marked improvement in our network performance.

We thank you for your patience and apologize for the inconvenience. We hope you will be pleased with the enhancements and new capabilities.

Date and Time:

October 29th, 2007

9:00 pm - 10:00 pm: Network Instability
10:00 pm - 12:00 am: Intermittent & Downtime
12:00 am - 1:00 am: Network Instability

* Pacific Time Zone

Important IP Change:

We will be performing a global IP address change that night as well. It is UNLIKELY you will need to make any special preparations for this change. However, if any of the situations below apply to you then special action may be necessary.

1) Your domain is not pointed to EPhost, but rather to a 3rd party DNS (name) server.
2) You have your own vanity/private name servers.
3) You are using an IP address that starts with, 69.43.X.X in your website code.

If this applies to you (you will probably know already), we will send you the new IP addresses and special instructions within the next 3 days. Please have your IT person ready to make the appropriate changes at 12:00am Midnight PST (REVISED) on October 29th.


Frequently Asked Questions:


How can I be sure no action is necessary?

First, check with your web developer and make sure your website code does not contain an IP address that starts with "69.43.X.X". e.g. 69.43.134.8. We suggest you do not use an IP address in your code, but rather a domain name whenever possible. You make this change prior to the 29th.

Second, see if your domain is pointed to EPhost. If your name server matches then no action is necessary. If your name server DOES NOT match one of the sets below, you (or your IT person) will need to make the appropriate changes at 12:00am Midnight PST (REVISED) on October 29th.

1) Visit: http://www.whois.sc
2) Enter your domain name in the search box and click "Look Up".
3) Under "Registry Data" look for "Name Server".
4) The "Name Server" should list one of the following.

ns1.ephost.com
ns2.ephost.com

dns1.websitecontrols.com
dns2.websitecontrols.com

ns0.franklandhosting.com
ns1.franklandhosting.com

ns0.networknameservers.com
ns1.networknameservers.com



Why are we making this change and why is a new IP necessary?

We are making this upgrade to improve performance and protection. A DNS update is required because we'll be replacing our firewall, switches, and the addition of some new uplinks.


Why 9pm PST on a Monday? Why so soon?

We have customers in 22 countries, so no time was a good time. However, we selected a time that off-hours, appropriate for the majority of our users and so that certain staff members were available. This time cannot be changed. We are working to complete this change quickly so that our new network will be available for the holiday season. Additionally, based on our experience, it is beneficial to begin and end on a work day as potential problems can be identified faster.

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Jul
31
Greeting Card and ZIP File Viruses / Spam
Posted by Joe Rebis (Import) on 31 July 2007 08:35 PM
You may have seen recent email containing a greeting card from a family member, or an email with a ZIP file from a long-lost customer. In most cases, this is an attempt to send you spam, capture your email address or infect you with a virus. Most of the messages look convincing enough and are often hard to resist opening. DON'T!

You really need to ask yourself, is it worth losing data on your HDD or worse getting it hacked- just to view a greeting card? Most viruses don't immediately infect your computer (Trojan). In fact, they sit there until a hacker scans your computer or you take some action (like opening the file) to start it's malicious activities. You might not notice for a long time there is a problem.

At EPhost we have recently implemented some new spam filters to try to prevent these messages from reaching your inbox. Not all email providers (especially free mail providers) provide such filtering, so as always NEVER open an email, PDF or ZIP file from someone you don't know. We do suggest you check your Junk Email folder online to ensure no legitimate email was caught by the new filter. If so, just click "Not Spam". See: http://mail.ephost.com

Here's what to look out for:

In all cases, the message body of one of these emails, is generally odd or confusing in one way or another. You may notice odd text in the message.. like a passage from a book. This is meant to try to throw off the spam scanners.

1) Greeting Card Spam: Is it your birthday or anniversary? Do you know the person sending you the message?

2) ZIP Files: Do you know the person sending you the message? Were you expecting the message?

Please note, we do allow ZIP files to be send through our mail servers but we don't allow EZIP for your protection. Please see "Banned Extensions": http://www.ephost.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=42

Here's what not to do...

1) Open the message because you think your anti-virus or ours, must have scanned and "okayed" the message.

2) Think "It won't happen to me".


Trust your intuition...

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Jul
31
Pump and Dump Spammers using PDF Files
Posted by Joe Rebis (Import) on 31 July 2007 08:03 PM
You may have noticed recently receiving PDF files from people that you didn't know. Usually the PDF file will contain a financial related message. These type of messages are used in "Pump and Dump" schemes, designed to artificially increase the price of a penny stock through promotion so they may sell at the higher price. Normally, these PDF's do not transmit viruses but are generally annoying none-the-less. ZDNet is reporting a "massive wave" of such messages.

At EPhost we have recently implemented some new spam filters to try to prevent these messages from reaching your inbox. Not all email providers (especially free mail providers) provide such filtering, so as always NEVER open an email, PDF or ZIP file from someone you don't know. We do suggest you check your Junk Email folder online to ensure no legitimate email was caught by the new filter. If so, just click "Not Spam". See: http://mail.ephost.com




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