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Live Chat Support with OnSite
Posted by Joe Rebis on 21 December 2011 05:59 AM

We are happy to announce our updated live chat software and the return of desktop sharing (Windows only currently) for helping troubleshoot problems on your computer. The new desktop sharing software is launched during a live chat support request, and enables us to view and control your desktop with your authorization. Try it on your next support call. Live chat can be found on all pages of our website docked to the left-hand side of your browser window. Live chat is available during Admin hours 9am-6pm 7 days-a-week.

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New Social Media Management Service
Posted by Joe Rebis on 21 December 2011 05:57 AM

We are officially launching our Social Media Management service for customers wanting to expand their social media presence. If you thought you missed out on the early days of search engine optimization- then you are really missing out now. You may be surprised to learn that the majority of our website traffic now comes from our social media presence.

Packages are available from 2-hours per month and include end-to-end management of your social media accounts with little or no work on your part. We take care of it all.

Click to Learn more About Social Media Media Management Service


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Authorize.Net's New Mobile Application
Posted by Tegan King on 06 December 2011 01:28 PM

Authorize.Net's New Mobile Application
We recently announced the release of the Authorize.Net Mobile Application, which allows you to securely accept payments from any location using an iPhone, iPod touch or iPad. The mobile application is designed to help you increase your sales by providing another way to easily and securely accept payments using your existing Authorize.Net Payment Gateway account. The mobile application is available now as a free download from the Apple App Store or iTunes.

The Authorize.Net Mobile Application also provides these great benefits:


Secure Access: Integrated with the Authorize.Net Merchant Interface--use your existing credentials to access the mobile application and validate the legitimacy of a specific device from within the Merchant Interface itself


Flexible Settings: Set up a default tax rate, accept tips and gather shipping information when necessary


AVS Support: Enter customer billing information to use Address Verification Service (AVS)


History: Review transaction history (processed or pending) and perform voids and refunds


Email Receipt: Your customers can receive a transaction receipt by email

To begin using the mobile application, simply download and install it on to your device, accept the Terms and Conditions, and enable your device in the Merchant Interface.

Additional information on the mobile application can be found on our website at You can also review the Mobile Application User Guide at

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Helm and Windows 2008 Plans
Posted by Joe Rebis (Import) on 09 September 2011 10:51 AM
The software's vendor, Parallels, purchased Helm a few years ago (it was already having troubles then) and discontinued work on it. Earlier this year they released a new version which we upgraded to so we could support IIS7. However, the upgrade did not go well and has made matters substantially worse. The software is heavily integrated into our environment and not easily fixed or replaced.

We had already taken some steps and replaced the control panel with WebSitePanel for new customers going forward to support Windows 2008 R2 / IIS7.5. Due to the daunting process it of migrating customers it was not possible to migrate Helm users to the new platform. This is in part due to the growing acceptance of Windows 2008 R2, IIS7.5 and the 64bit server architecture- PLUS Helm compatibility issues. Migrating customer to Windows 2008 from Windows 2003 would mean losing FrontPage, MS Access databases and ASP.NET 1.1.

Temporarily, we are asking you to submit support requests for any changes that need to be made until the situation is resolved. This may include (add, edit or delete) FTP accounts, email accounts or website settings.

We also encourage you to migrate to one of our new Windows 2008 R2 / IIS7.5 plans which uses the new control panel and it substantially better overall. It features support for .HTACCESS directives (URL rewriting, compression etc) and new IIS 7.5 features like Web Matrix. We are offering everyone who would like to self-move a 30 day credit on their account to make the move.

Windows 2008 Plans:

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Mail Server Upgrade
Posted by Tegan King on 17 May 2011 06:42 PM
Type of Work: Mail Server Upgrade

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server software upgrade.

Window Start: 5/19/2011 - 5:00pm PST
Window End: 5/19/2011 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 5:00pm on Thursday, May 19, 2011, and end at 6:00pm on Thursday, May 19, 2011. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.

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RegiSite has always been owned/operated by EPhost, and was only used for domain name registrations at a time when we did not have this capability in our Control Panel system.

EPhost Support Team

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