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EP12 Server Upgrade Tonight
Posted by Joe Rebis (Import) on 28 April 2009 12:33 PM
Most customers will not be affected as they reside on other servers. No downtime is expected during the upgrade. No IP changes will be necessary. We will inform you when the upgrade is complete.

We understand this is an inconvenience as many new customers are on that server. We felt it was important to make this upgrade quickly to "put our best foot forward" when adding new customers. We apologize in advance for any inconvenience this may cause. We highly suggest you refrain from making any file changes through your website's back-end interface. e.g. DNN after 6:00pm PST (9:00pm EST).

If you have recently added a domain name to the control panel, it's likely to be on EP12. To determine if FTP will be unavailable for your website please login to the control panel and visit the Website Settings icon under your domain. On that screen refer to the web server ID.

This upgrade will be the first of many as we begin to move our shared web hosting customers to new hardware for increased performance.

If you have any questions, please email the Support Department.
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Dedicated Server Notice
Posted by Joe Rebis (Import) on 24 April 2009 02:33 PM

Backup Disk Space:
Your backup disk space is the space consumed when we store copies of your website files on our backup servers for redundancy and protection. We have not been monitoring your backup disk space usage for some time. This was in-part due to a lack of available reporting, and the replacement of our backup server software. Now that both have been achieved we will begin monitoring the backup disk space usage and charging for over usage again starting June 1st. Most customers are under the standard allocation and will not see a change in their pricing.
Your server service includes 10GB of free backup disk space included for each server you have with us. On May 15th, we'll calculate the average of your backup disk space usage for the past 30 days and issue a supplemental invoice due on June 1st if you are over your backup disk space allotment. This process will be repeated monthly. Our current "ala cart" backup disk space pricing is $2.00 per 1 GB over your allocated 10GB or you can purchase a tiered package. Tiered pricing can be found here:
Pleased note, since our backup software features a 50-70% compression ratio you are only charged for the compressed amount. E.g. 1024MB Uncompressed = Approximately 282MB Compressed. Compression varies based on the file type. You can use the backup server software from the desktop of your server to limit disk space usage as needed. The new backup software, already installed and backing up files on your server, offers excellent flexibility. It features, deleted file history (file retention) and file versioning (changed files) which can also be configured to reduce storage size.
Please contact for additional instructions, or for a current reading of your usage.

Microsoft Licensing (SPLA):
Due to rising credit card processing expenses, administrative handling and changing Microsoft SPLA pricing, we will be passing through a 15% SPLA licensing price increase starting June 1st. This only applies to customers who are currently purchasing licensing through us, on a monthly basis, for products such as MS SQL Server.
Please note, this does NOT apply to you if you are using our shared MS SQL server. It only applies to customers who have purchased specific Microsoft licensing from us on a monthly basis.

Power Surcharge:
An unfortunate reality affecting all of us is that energy prices are on the rise. With these increases, San Diego Gas and Electric (SDGE) has increased our electrical rates three times in the last 12 months. These three increases were effective, 7.56% on May 1, 2008, 5.58% on September 1, 2008 and most recently a 7.75% increase effective January 1, 2009.
These San Diego Gas and Electric imposed increases represent over a 20.89% increase in our power costs and in an effort to shield our customers of these increases we have elected to absorb all of these increases over the last 12 months.
However, in order to continue to provide you, our valued customer, with the highest level of service you have come to expect, we will pass through a 5.89% surcharge on the base price of your dedicated and colocated servers, effective June 1, 2009 which will be shown as a new line item on your June invoice. Subsequent invoices the power surcharge will be included in the base price of your server. If you have pre-paid annually or paying by PO, the increase will not take effect until your next PO or annual payment.
Although we have no control over the rates that SDGE charges us, you can be assured that we are working very hard to offer outstanding solutions for your server requirements at the lowest possible competitive rates.

Bandwidth Pricing:
We have recently updated our bandwidth pricing to a tiered model and added additional discounts for purchasing quarterly or annually. While the pricing have changed, no customers will be affected as all of our dedicated server customers are currently within their allocated bandwidth. New pricing can be found here:

We look forward to continuing to service your account and are available for to answer any questions you may have.

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ColdFusion 8 Available!
Posted by Joe Rebis (Import) on 09 April 2009 12:33 PM
All sites using ColdFusion have been automatically upgraded.

We have been providing ColdFusion web hosting for many years and will continue to support it. ColdFusion 9 is slated to be released late this summer (2009) and we plan to upgrade to it once a stable release has been announced. As always we try to be cautious to avoid any issues with applications created with older versions of ColdFusion.
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ColdFusion 8 Upgrade
Posted by Joe Rebis (Import) on 06 April 2009 01:03 PM
We have already successfully upgraded several customer's dedicated web servers and do not anticipate compatibility issues between CF7 and CF8. Additionally, all CF data source names, CFX custom tags, and settings will import into CF8.

ColdFusion 8 brings with it a number of performance enhancements, security updates and several new tags including CFPRESENTATION, CFPDF, and CFIMAGE among others. These new tags are effectively bridging the gap between the old Macromedia products and newer Adobe products. ColdFusion 8 also introduces new AJAX features for CFFORM and .NET Integration to bring in .NET objects into your CF application.

We are aware that we are bringing CF8 to the scene late. You can rest assured that we will not let this happen again. ColdFusion 9 is coming around the corner quickly and we plan to release it quickly.

Adobe ColdFusion 8 Demos:

If you have any questions please email

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New Website and Logo
Posted by Joe Rebis (Import) on 06 April 2009 12:37 PM
In case you are curious, yes, that's me on the main page! It's amazing to think that I have been working with some of you for over 10 years, but you may not have ever seen me. That's going to change, as I am committed to bringing web hosting information to you using technologies such as video and web conferencing.

EPhost New Website:

I am using "Green Screen" technology to overlay the video over the main image. The video was shot and produced by Robert Ballo and his company, GOAL Productions, in Pasadena, California. They specialize in award-winning high-definition digital productions for corporate and broadcast clients worldwide. In post-production, the video was edited by father and son duo-- Griff Partington, who works at Goal, and Michael Partington.

GOAL Productions:

Several people have already asked how the website was developed and if we are using a content management system. I am proud to say that we created the site using standards-based HTML/XHTML, and of course, ColdFusion. While not new, standards based HTML/XHTML is the current way websites should be developed. It's primary purpose is to separate the layout and design from the content using CSS. This is a key in producing websites that look good in print, as well as, on both your browser or your mobile phone. We are not using a content management system on the site, but have employed ColdFusion in several key places to pull in dynamic content from our databases.

I still have plenty of new content to create for the website, as several pages are still being developed. Additionally, we'll be adding a blog and many new flash-based web hosting video tutorials to assist you with your website and for learning about recent online trends and technology.

We hope that you enjoy the new website and appreciate your comments.
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The New Control Panel is Live!
Posted by - NA - on 27 January 2009 02:11 PM
New Login Details:

Account Name: USR405
Login Name: USR405
Password: Your normal control panel password.

If you do not have your password please send an email to with a new password and we will reset it for you.

Please note:

1) There is a new login parameter to login to the control panel. You must specify the account name (your account number) and a login name (e.g. currently the same as your account name) in addition to the password. We now have the ability to create multiple logins per account giving you needed flexibility for others using your account. e.g. a web developer. Using this new feature, along with the new Account Login Role feature, you can effectively give specific permissions to certain users.

2) There are several "billing" notes:

a) Domain Name Registrations: Domain name registrations are not currently in the new system. We will be manually transferring them to your account over the next 2 weeks. We will automatically renew all domains in the meantime.

b) Extra Features: All Extra Features (including SSL Certificates purchases) could not be imported from the old system. We will be manually moving them to the new panel in the next two weeks. However, the resources from those extra features should be still be available to you. e.g. your SSL certificate will continue to function.

c) New Purchases: Please contact support if you wish to purchase a new feature over the next couple of weeks. We will be making our best effort to get them into the new system ASAP.

3) Features: Your account includes several features (including help screens) which may or may not be currently available to you. Please allow us an additional 48 hours to complete the full configuration of your account before contacting us regarding any features that appear to be missing from your account. This is especially true for dedicated server customers. Please contact if a particular feature is needed urgently. Our Knowledge base will be updated over the next few months.

4) Reporting: Until the new control panel has been fully configured over the next few weeks, please do not rely on the reporting and resource usage displayed in your control panel.

5) We will be implementing a "Customer Service" password to be used when contacting customer service for authentication purposes. If you or a user on your account is unable to identify themselves, this will be used to authenticate.

6) Password Protection/Secure Folders:

a) Users with Secure Folders (Password Protected Directories) will not see their Secure Folders in Helm as they were not migrated to the new Helm database. However, the folder will remain protected. You can use the control panel to recreate the folder and users. In some cases, if you are unable to login to your Secure Folder, you will definitely need to recreate the Secure folder and users.

7) Resellers: You will receive additional information shortly.

If you have any question or concerns please send an email to
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