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Apr
9
Applying downloaded Linux and Windows Updates and Security Patches
Posted by Tegan King on 09 April 2018 10:34 AM

Type of Work: Applying downloaded Linux and Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows Updates on all Windows servers.

Window Start: 4/15/2018 - 8:00pm PST
Window End: 4/15/2018 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, April 15th, 2018, and end at 12:00am on Monday, April 16th, 2018. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Mar
20

We have been informed that on or around September 13, 2018, your browser will distrust all Symantec SSL certificates whether they are expired or not. EPhost will be replacing your SSL certificate with a new DigiCert SSL certificate at no charge over the next several months.

Action: We will initiate the SSL Certificate replacement, but we will need your assistance in approving the SSL Certificate using email validation as quickly as possible. You will be notified by email the morning that we have initiated the replacement process. Please look for, and promptly approve, the approval email, from DigiCert (later that day or the next). We will complete the SSL replacement and send you an email to confirm and test.

The email validation process works like this: DigiCert / EPhost will send an authorization email to the registered owners of the domains listed publicly on a WHOIS record. We can also send the authorization email to five constructed email addresses for the domain: the admin@, administrator@, webmaster@, hostmaster@, and postmaster@ accounts for each public domain. When you receive the email please promptly approve the certificate.

If we do not host your website, you will need to provide us with a CSR to replace the SSL Certificate, we will contact you if this is the case.


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Mar
13
Network Maintenance - Installation of High Availability Firewall
Posted by Tegan King on 13 March 2018 05:22 PM

In a continued effort to provide clients with state-of-the-art IT infrastructure services, this is to notify you that EPhost Administrators will be performing network maintenance on Saturday March 24th 2018.

Type of Work: Network Maintenance

Location: EPhost Data Center San Diego, CA 92123

Purpose: Continued delivery of stable and reliable network operations.

High Level Summary: Installation of High Availability Firewall

Window Start: 3/24/2018 @ 9:00 PM PST
Window End: 3/25/2018 @ 2:00 AM PST

Service Impact Summary: THIS WILL BE A SERVICE IMPACTING EVENT. The EPhost Network will be TAKEN OFFLINE at 11PM PST for a period of about 15 minutes. Once services are back online, some services will continue to be intermittent as we reboot the switches and wait for spanning tree to update. Remote mail servers attempting to send mail during this time will retry after 90 minutes.

Schedule: The window for maintenance is scheduled to begin at 9:00 PM on Saturday March 24th 2018, and end at 2:00 AM on Sunday March 25th 2018. Should additional time be required, notice will be provided and the maintenance window will be extended.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team. In the event that our testing is not completed, we will revert back to the previous configuration.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Feb
20
Mail Server Upgrade
Posted by Tegan King on 20 February 2018 12:31 PM

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server upgrade.

Window Start: 2/21/2018 - 5:00pm PST
Window End: 2/21/2018 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window. During this time sending email will be disabled. Delivery of email will be delayed and Email servers will retry sending again within the hour.

Schedule: The window for Mail Server maintenance is scheduled to begin at 5:00pm on Wednesday February 21st, and end at 6:00pm on Wednesday February 21st. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Mail Server maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Feb
20
Applying downloaded Linux and Windows Updates and Security Patches
Posted by Tegan King on 20 February 2018 12:03 PM

Type of Work: Applying downloaded Linux and Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows Updates on all Windows servers.

Window Start: 2/25/2018 - 8:00pm PST
Window End: 2/26/2018 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, February 25th, 2018, and end at 12:00am on Monday, February 26th, 2018. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Feb
20
IMPORTANT MAINTENANCE: Replacement of Firewall and Switch Infrastructure.
Posted by Tegan King on 20 February 2018 10:47 AM

In a continued effort to provide clients with state-of-the-art IT infrastructure services, this is to notify you that EPhost Administrators will be performing network maintenance on Saturday March 3rd 2018. Unlike most of our maintenance, this WILL be service impacting, please continue reading.

Type of Work: Network Maintenance

Location: EPhost Data Center San Diego, CA 92123

Purpose: Continued delivery of stable and reliable network operations.

High Level Summary: Replacement of Firewall and Switch Infrastructure.

Window Start: 3/3/2018 @ 9:00 PM PST
Window End: 3/4/2018 @ 2:00 AM PST

Service Impact Summary: THIS WILL BE A SERVICE IMPACTING EVENT. The EPhost Network will be TAKEN OFFLINE at 11PM PST for a period of about 30 minutes. Once services are back online, some services will continue to be intermittent during the entire maintenance window as we reorganize the Firewall, switching and CDU topology. Remote mail servers attempting to send mail during this time will retry after 90 minutes.

Schedule: The window for maintenance is scheduled to begin at 9:00 PM on Saturday March 3rd 2018, and end at 2:00 AM on Sunday March 4th 2018. Should additional time be required, notice will be provided and the maintenance window will be extended.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team. In the event that our testing is not completed, we will revert back to the previous configuration.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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