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Sep
23
Network Modification
Posted by Joe Rebis on 23 September 2015 09:17 AM

Type of Work: Network Modification

Location: EPhost Datacenter, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing an upgrade to significantly increase bandwidth capacity in anticipation of a busier-than-normal holiday season.

Window Start: 09/28/2015 - 5:00 pm PST
Window End: 09/28/2015 - 9:00 pm PST

Service Impact: This work is expected to take approximately 15 minutes, though we have allocated 4 hours. You may experience intermittent access to the EPhost Network as the new link is brought online. The work is being performed at the end of the business day, rather than late night, for the availability of our uplink engineers.

Schedule: The window for Network Maintenance is scheduled to begin at 5:00 pm PST on Monday, September 28th, 2015, and end at 9:00 pm PST on Monday, September 28th, 2015. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Aug
23
Changes being made to improve the Authorize.Net-generated email receipt
Posted by Tegan King on 23 August 2015 04:46 PM

The following is a notification from AuthorizeNet, an online payment gateway. It is being re-posted for the benefit of EPhost customers who may use their service for their ecommerce website. Please direct support inquires and questions to AuthorizeNet directly.

 

Dear Authorize.Net Developer:
      
This email is to let you know of changes being made to improve the Authorize.Net-generated email receipt that is sent to your merchants and your merchants' customers after a purchase. These changes will provide better receipt content and help increase email deliverability. The new emails will be effective on August 11, 2015.
 
No action on your merchants' part is required. We will begin emailing your merchants who have opted to receive email receipts about these changes beginning tomorrow.
 
"From" Email Address Changing
 
A list of changes is below, however, the biggest change to be aware of is that the email address listed in the "From" field of the receipt email will no longer be your merchants' email address. Instead, the "From" field will now display "noreply@mail.authorize.net" as the sending email address. This change will also apply to ARB summary and settlement-related emails.
 
If a customer replies to the email receipt, the email address that will populate in the "To" field will still be the email address that your merchant currently has configured as the Email Sender in the Merchant Interface.
 
To review the current email address configured as the Email Sender, please have your merchants follow these steps:
 
Log into the Merchant Interface at https://account.authorize.net .
Click Account from the main toolbar.
Click User Administration from the main menu on the left.
Click a user's name.
Click Edit Profile Information.
In the Specify Email Sender section, check to see if the checkbox next to Use this email address as sender is checked.
Click here for further information on reviewing or updating the email address currently configured as the Email Sender on an account.
 
Additional Improvements
 
The other email receipt changes that you will see as of August 11th are as follows:
 
Your Merchants' Email Receipt

Masked card number and last 4 digits will be viewable in the Payment Method section.
Example: Visa xxxx1234
Line item details will now be on the email receipt.
The Customer's Email Receipt

Subject line will display in this format: "Transaction receipt from [merchant name] for [X.XX][(Currency code)]"
Example: Transaction receipt from Merchant for 500.00 (USD)
"Thank you for your order" will be removed from the receipt.
Description field: If no description has been provided, "Goods or Services" will display by default.
Amount format change: Transaction amount will display as [X.XX][(Currency code)]
Example: 500.00 (USD)
Payment Information section updated to include:
- Payment Method/Masked Card Number
- Transaction Type
- Authorization Code
New Merchant Contact Information section added, which will include:
- Merchant Name
- Merchant City, State and Country
- Merchant Email Address
These changes will provide more information to your merchants' customers and provide a better overall purchasing experience. Thanks for being an Authorize.Net developer.
 
Sincerely,
Authorize.Net


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Aug
17
End of life for Legacy Software
Posted by Tegan King on 17 August 2015 01:32 PM

SHARED HOSTING ACCOUNTS ONLY:

To improve web server security, legacy versions of the following Content Management Systems (CMS) will no longer be supported by our shared web hosting servers. In 90 days, we will place any websites still running outdated software OFFLINE until repaired. While everyone should update their software- dedicated, managed and collocated server customers are EXCLUDED from this notice.

**Please login to your content management system and upgrade the core files and the plugins AS SOON AS POSSIBLE. If needed, please contract with your web developer to help upgrade your CMS to the latest version.**

Here is the list of the most popular legacy CMS systems and the minimum version we will support in 90 days. We have also included a link to the documentation on how to upgrade the CMS.


WordPress ~ Newest Version 4.2.4

https://codex.wordpress.org/Updating_WordPress

Joomla ~ Newest Version 3.4

https://docs.joomla.org/Portal:Upgrading_Versions

MuraCMS ~ Newest Version 6.2.6365

http://docs.getmura.com/v6/installation-setup/upgrading-mura/

Opencart ~ Newest Version 2.0.3.1

http://docs.opencart.com/upgrading/

Drupal ~ Newest Version 7.38

https://www.drupal.org/upgrade

 

Special Notes:

1) This is not limited to the software listed. If your website, of any kind, is found to be actively infected it will be disabled immediately. If it is unpatched, you will need to patch it too.

2) It is important to understand that, regardless of who built your website, it is your responsibility to maintain your website software or contract with your developer to do this for you.

3) The problem of security has been an ongoing issue. For instance, WordPress has released 5 major security patches this year. Hackers and virus infections are on the rise- please consider your website visitors should your website be infected. The hacker goal is to infect your website visitors in most cases.

4) Those running outdated ecommerce software in conjunction of their need to consider the potential impact on their business and take immediate action to resolve. We have reached out to many people in advance of this notice.

5) If you need help, we are available to help at no charge where/when possible (at our sole discretion). For the best service, our web development team is available to assist on an hourly basis.

 

This move is being made to provide better service and security to our clients. Thank you for your understanding.


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Aug
5
Applying downloaded Windows Updates and Security Patches
Posted by Tegan King on 05 August 2015 11:29 AM

Type of Work: Applying downloaded Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Windows Updates on all Windows servers.

Window Start: 8/9/2015 - 8:00pm PST
Window End: 8/9/2015 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, August 9th, 2015, and end at 12:00am on Monday, August 10th, 2015. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Aug
2
Mail Server Upgrade
Posted by Tegan King on 02 August 2015 11:14 AM

Mail Server Upgrade

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server software upgrade.

Window Start: 8/2/2015 - 5:00pm PST
Window End: 8/2/2015 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 5:00pm on Sunday August 2nd, and end at 6:00pm on Sunday August 2nd. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Jul
1
Windows Updates and Security Patches
Posted by Tegan King on 01 July 2015 09:21 AM

Type of Work: Applying downloaded Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Windows Updates on all Windows servers.

Window Start: 7/12/2015 - 8:00pm PST
Window End: 7/12/2015 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, July 12th, 2015, and end at 12:00am on Monday, July 12th, 2015. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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