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Mar
31
COVID-19 Update
Posted by Joe Rebis on 31 March 2020 09:51 AM

At EPhost, there is no higher priority than the safety and wellbeing of our customers and staff. Therefore, while we are open for business, we are mobilizing our operation, where possible, and restricting visitors to our office and datacenter effective immediately. Please excuse our brevity or connection issues as a result of performing customer service at our homes. All other services are unaffected at this time.  

Additionally, as concerns about the spread of COVID-19 (the coronavirus) increase, and more people work from remote locations, we are waiving VPN fees for dedicated server customers until the threat is no longer an issue. We will also continue to honor static and dynamic whitelist requests at no charge. We do support dynamic DNS services if your IP changes frequently. Lastly, if you are struggling paying your one of our invoices we will arrange to defer payment with no late fee as needed.

We are truly navigating COVID–19 together and we will always do what's best for our customers and staff. As the situation evolves, we may make some more changes, but through it all we will come out stronger and “flatten the curve”.

Thank you for your continued support.


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Mar
13
Legacy Hosting Plan Upgrade
Posted by Joe Rebis on 13 March 2020 03:37 PM

On April 13th - May 6th, 2020 we will be upgrading Legacy Hosting Plan clients to a new modern hosting plan at the same price. You will only need to test your website and report issues once moved. We cannot predict the the exact time your website will be restored. This applies only to clients who have legacy hosting plans who were not moved last month.

The move will be made in several parts. First, we will move your website to the new account, but leave your databases, email and DNS on the old legacy plan. In late April & May, we move your databases to the new plan. Your email and DNS will continue to live on the legacy hosting plan which will be renamed to the Shared Services plan. You will have 12 months free of charge to self-migrate DNS and Email to the new hosting plan. Otherwise, you can keep DNS and email ( SmarterMail ) in which case that would be an additional $5.00 per month.

Important: users with VERY old versions of WordPress, Joomla, DotNetNuke, or otherwise insecure or already hacked, it will be migrated, but not restored, for security reasons. If your website uses ColdFusion (CFML) you might want to check your application’s compatibility with Lucee CFML engine instead of Adobe ColdFusion. We have seen excellent compatibility between the two. Lastly, if your website does not point to EPhost, your files will be migrated, but not restored.

Please note, in the unlikely event your website does not restore well it will be your responsibility to resolve any substantial issues that prevent your website from running on the new plan.

Please let us know if you have any questions by sending an email to support.

 


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Mar
13
Server Security Patches and Updates
Posted by Tegan King on 13 March 2020 10:16 AM

Type of Work: Server Security Patches and Updates

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows updates on all servers.

Window Start: 3/15/2020 - 8:00pm PST
Window End: 3/16/2020 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, March 15th, 2020, and end at 12:00am on Monday, March 16th, 2020. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Feb
19
Server Security Patches and Updates
Posted by Tegan King on 19 February 2020 11:12 AM

Type of Work: Server Security Patches and Updates

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows updates on all servers.

Window Start: 2/23/2020 - 8:00pm PST
Window End: 2/24/2020 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, February 23rd, 2020, and end at 12:00am on Monday, February 24th, 2020. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Jan
18
Out-of-Band Server Security Patches and Updates
Posted by Joe Rebis on 18 January 2020 12:24 PM

Type of Work: Out-of-Band Server Security Patches and Updates

Location: EPhost Office, San Diego, CA 92123

Purpose: We are performing out-of-band updates to all servers as a result of recently reported Microsoft Windows vulnerabilities among others. EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows updates on all servers both tonight and tomorrow night instead of next week. The bulk of the work will be 01/19 tomorrow, but we wanted an opportunity to work on some servers tonight.

Window One:

Window Start: 01/18/2019 - 8:00pm PST
Window End: 01/19/2019 - 12:00am PST

Window Two: 

Window Start: 
01/19/2019 - 8:00pm PST
Window End: 
01/20/2019 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window. 

Schedule: The window are scheduled to begin at 8:00pm on Saturday and Sunday until midnight. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.

 

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Dec
16
Server Security Patches and Updates
Posted by Tegan King on 16 December 2019 11:41 AM

Type of Work: Server Security Patches and Updates

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows updates on all servers.

Window Start: 12/22/2019 - 8:00pm PST
Window End: 12/23/2019 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, December 22nd, 2019, and end at 12:00am on Monday, December 23rd, 2019. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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