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Nov
13
Windows Maintenance November 23rd 8pm-12am PST
Posted by Joe Rebis on 13 November 2014 09:39 AM

Type of Work: Applying downloaded Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Windows Updates on all Windows servers.

Window Start: 11/23/2014 - 8:00pm PST
Window End: 11/24/2014 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and each server may take 2-5 minutes of downtime to reboot once the updates have been applied.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, November 23rd, 2014, and end at 12:00am on Monday, November 24th, 2014. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Sep
8
Mail Server Upgrade
Posted by Tegan King on 08 September 2014 10:10 AM
Type of Work: Mail Server Upgrade

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server software upgrade.

Window Start: 9/13/2014 - 5:00pm PST
Window End: 9/13/2014 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 5:00pm on Saturday September 13th, and end at 6:00pm on Saturday September 13th. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.

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Aug
9
Network Maintenance
Posted by Tegan King on 09 August 2014 09:11 AM
In a continued effort to provide clients with state-of-the-art IT infrastructure services, this is to notify you that EPhost Administrators will be performing network maintenance on Friday, September 5, 2014.

Type of Work: Network Maintenance

Location: FADC, San Diego, CA 92123

Purpose: Continued delivery of stable and reliable network operations.

High Level Summary: On September 5, 2014, the EPhost Web Administrators will be performing software (Cisco IOS) upgrades on the primary access router (FA01) located at the Fiber Alley Data Center (FADC).

Window Start: 9/5/2014 @ 9:00 PM PDT
Window End:  9/6/2014 @ 2:00 AM PDT


Service Impact Summary: One 10-second service disruption when the primary HSRP router is rebooted; no impact when the secondary HSRP router is upgraded.

Schedule: The window for maintenance is scheduled to begin at 9:00 PM on Friday, September 5, 2014, and end at 2:00 AM on Saturday, September 6, 2014. Should additional time be required, notice will be provided and the maintenance window will be extended.

Testing & Planning:  All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.
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Feb
20
Domain Name Registrant Verification Emails
Posted by Joe Rebis on 20 February 2014 12:33 PM

THIS IS AN INFORMATIONAL EMAIL. NO ACTION IS REQUIRED. IT ONLY APPLIES IF YOU REGISTERED YOUR DOMAIN AT EPHOST.

If you currently have a domain registered through EPhost please note a Domain Name Registrant Verification system has been put into place by our upstream registrar. This means that any changes to the registrant contact details, including email address updates, will need to be verified by email.

Once a change is detected to the Registrant Contact Details an immediate verification email sent to Registrant's email. You have two weeks to verify the email by clicking the link in the email. We suggest you do this right away. Unverified domains will have their registration suspended until verified. This is NOT an EPhost policy but rather a new requirement by ICANN and our upstream provider. All accredited domain name registrars will require a similar process.

More Information:

As of January 1, 2014 the Internet Corporation for Assigned Names and Numbers (ICANN) will mandate that all ICANN accredited registrars begin verifying the Registrant WHOIS contact information for all new domain registrations and Registrant contact modifications.


Frequently asked questions


Why was my domain suspended?

Email address has not been verified.
This is a new domain registration and the Registrant email address has not been verified.

or

The Registrant contact data for this domain was modified but still requires verification.
Specifically the First Name, Last Name and/or email address have been changed and never verified.


How can I remove the suspension on my domain?

The suspension of the domain will be removed after the WHOIS information is successfully verified. Please update the WHOIS information with complete and accurate contact details through your domain service provider. Once updated you will receive a new verification email.

Once the suspension is removed, when will my website come back online?
We estimate it may take 24 to 48 hours for the website to come back online.


Who is ICANN?

ICANN is responsible for the coordination of the global Internet's systems of unique identifiers and, in particular, ensuring its’ stable and secure operation. ICANN maintains policies and specifications for registrars and registrants to abide by.


What is WHOIS?

WHOIS services provide public access to data on registered domain name holders. Registered Name Holders are required to provide accurate and reliable contact details to their Registrar to update WHOIS data for a Registered Name.




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Jan
6
Instahost.net domain name shutting down January 15th
Posted by Tegan King on 06 January 2014 12:48 PM
We will be shutting down the INSTAHOST.NET domain name on January 15th.

If you are using MAIL.INSTAHOST.NET OR POP3.INSTAHOST.NET in your email settings, then you will want to update both incoming and outgoing servers to MAIL.EPHOST.COM.

TO PREVENT YOUR WEBSITE AND EMAIL FROM GOING DOWN THIS CHANGE NEEDS TO BE COMPLETED PRIOR TO JANUAURY 15th.
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Oct
3
Server Move Update: Reminder
Posted by Joe Rebis on 03 October 2013 08:40 AM

On Friday October 4th at 6pm - 3am PST and Saturday October 5th at 6pm - 3am PST, we will be moving all servers to new data center floor space. We highly suggest informing your website visitors that your website will be down or intermittent during the appropriate maintenance window. For most customers this will be on Friday October 4th. If you are a former Mallsoft customer (you will know), or have been informed otherwise, you will be moved on October 5th. Customers on October 5th will experience an IP change which will occur on October 6th and October 7th at 6pm PST per our previous announcements. Otherwise, your IP address will NOT change.

Please see: Server Move Announcement

 

Frequently Asked Questions:

 

What do I need to do?

Unless you have received a number of emails from us in the last few days indicating you will be required to make changes during the move- there is nothing you need to do. We will handle all updates and return your service to normal as quickly as possible.
Will everything be down until 3am PST on the respective days? Why start at 6pm PST
No, this is an over-estimate in the event that time is needed due to an unforeseen issue. We are beginning at 6pm PST to prepare, but service will not be powered down until 8pm PST on the respective day. There is no universally convenient time for all customers. We have customers 22 countries and our customers have website visitors worldwide. Our goal is to ensure adequate time for our staff and the availability of facility staff. Customers moved on October 5th will experience a longer wait as we have to transport servers to the other facility 10 miles away.

 

How can I tell what day I will be moved?

If your CURRENT website IP address begins with 64.87.X.X you will be moved on October 4th. Otherwise, you will be moved on October 5th. To determine your current IP address open a Command Prompt (PC) or Terminal (MAC) window any type the following without the quotes which will display your IP address: "PING www.one-of-your-domain-names.com". If you see 64.87.X.X you will be moved on October 4th. If not, on October 5th.

 

Will mail services be down during the move?

Mail will be down briefly (for everyone) during the move on October 4th. We expect no more than 15 minutes of downtime as the mail servers will be the first to be moved. Any mail sent to you during those 15 minutes will be redelivered to you by the sending mail server (typically within 30 minutes), or if you are using our premium MX service, by the backup queue. 

 

What will happen to my website visitors during the move?

Our INTENT is to have a maintenance page for your website visitors during the move. We have improved the logistics of the move in such as way to reduce downtime and intermittent activity during the move. However, this means maintaining the current infrastructure as much as possible while servers are moved. A temporary DNS redirect will be costly in terms of DNS propagation time due to DNS caching despite low Time to Live (TTL) values. A router and firewall change to force traffic to an alternate address is potentially risky as it introduces core changes that may affect the end result- getting you back online quickly.

 

Can I postpone the move?

Our apologies, we are contractually obligated with our bandwidth providers to complete this move. It will not be possible to postpone the move for any customer but we can make arrangement for any customer needing additional assistance.

 

Will customer service / technical support be available during the move?

All calls and emails (support tickets) will be routed to our secondary support team. However, it will not be possible for us to provide individual status report updates during the move.

 

If you have any additional questions please do not hesitate to send an email support@ephost.com prior to the move.

 


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