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Oct
24
Software Licensing Pricing Adjustments
Posted by Joe Rebis on 24 October 2017 06:22 PM

As a result of increased software costs from Microsoft and other web hosting software vendors, but also due to increased electricity costs and the increased mitigation of online threats, some new fees may apply to your account to more accurately reflect the increased expenses we have included at no-charge over the last 20 years. These fees are in-line with national and regional hosting providers.

Windows Dedicated Servers:
 If you are using Microsoft Windows Server Standard as your operating system, a $25 charge (per processor, per month, per server) will now apply. Microsoft requires us to license 8 cores per physical processor even if you only have 4 cores!

All Dedicated Servers: If you have a control panel (Cpanel, Interworx or Website Panel), and are not already paying for a control panel, a $25 charge, per server, per month will now apply. This is common of managed dedicated servers and is required for dedicated server management.

To reduce or eliminate these changes:

If you have two physical processors, we can remove one CPU from your machine.  This will reduce the required licensing for Windows servers but will not re-rate your server from one class of server to another. 

If you no longer need your control panel software, we can uninstall the control panel from your server. Please note, it is required by for our management service. This may not be possible or practical for some server configurations. Professional service hours may apply.

 

To put it simply, adjusting our rate lets us continue delivering the best possible experience we can.  The new fees will appear on your December 1st, 2017 invoice. If you have any questions, please email billing@ephost.com. 

 


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Oct
11
Mail Server Upgrade
Posted by Tegan King on 11 October 2017 10:40 AM

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server upgrade.

Window Start: 10/11/2017 - 5:00pm PST
Window End: 10/11/2017 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window. During this time sending email will be disabled. Delivery of email will be delayed and Email servers will retry sending again within the hour.

Schedule: The window for Mail Server maintenance is scheduled to begin at 5:00pm on Wednesday October 11th, and end at 6:00pm on Wednesday October 11th. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Mail Server maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Oct
11
Applying downloaded Linux and Windows Updates and Security Patches
Posted by Tegan King on 11 October 2017 10:19 AM

Type of Work: Applying downloaded Linux and Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows Updates on all Windows servers.

Window Start: 10/15/2017 - 8:00pm PST
Window End: 10/15/2017 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, October 15th, 2017, and end at 12:00am on Monday, October 15th, 2017. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Sep
6
Linux and Windows Updates and Security Patches 9/10/17
Posted by Tegan King on 06 September 2017 09:23 AM

Type of Work: Applying downloaded Linux and Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows Updates on all Windows servers.

Window Start: 9/10/2017 - 8:00pm PST
Window End: 9/11/2017 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, September 10th, 2017, and end at 12:00am on Monday, September 11th, 2017. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Aug
29
Mail Server Upgrade
Posted by Tegan King on 29 August 2017 11:36 AM

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server upgrade.

Window Start: 9/6/2017 - 5:00pm PST
Window End: 9/6/2017 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window. During this time sending email will be disabled. Delivery of email will be delayed and Email servers will retry sending again within the hour.

Schedule: The window for Mail Server maintenance is scheduled to begin at 5:00pm on Wednesday September 6th, and end at 6:00pm on Wednesday September 6th. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Mail Server maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Jul
10
Applying downloaded Linux and Windows Updates and Security Patches
Posted by Tegan King on 10 July 2017 02:08 PM

Type of Work: Applying downloaded Linux and Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows Updates on all Windows servers.

Window Start: 7/16/2017 - 8:00pm PST
Window End: 7/17/2017 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, July 16th, 2017, and end at 12:00am on Monday, July 17th, 2017. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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