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Jun
1
Replacement of Firewall and Switch Infrastructure
Posted by Tegan King on 01 June 2016 04:24 PM

In a continued effort to provide clients with state-of-the-art IT infrastructure services, this is to notify you that EPhost Administrators will be performing network maintenance on Tuesday June 14th 2016.

Type of Work: Network Maintenance

Location: EPhost Data Center San Diego, CA 92123

Purpose: Continued delivery of stable and reliable network operations.

High Level Summary: Replacement of Firewall and Switch Infrastructure.

Window Start: 6/14/2016 @ 9:00 PM PST
Window End: 6/15/2016 @ 2:00 AM PST

Service Impact Summary: THIS WILL BE A SERVICE IMPACTING EVENT. The EPhost Network will be TAKEN OFFLINE at 10PM PST for a period of about 30 minutes. Once services are back online, some services will continue to be intermittent during the entire maintenance window as we reorganize the switching and CDU topology. Remote mail servers attempting to send mail during this time will retry after 90 minutes.

Schedule: The window for maintenance is scheduled to begin at 9:00 PM on Tuesday June 14th 2016, and end at 2:00 AM on Wednesday June 15th 2016. Should additional time be required, notice will be provided and the maintenance window will be extended.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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May
2
Mail Server Upgrade
Posted by Tegan King on 02 May 2016 10:24 AM

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server software upgrade.

Window Start: 5/8/2016 - 5:00pm PST
Window End: 5/8/2016 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 5:00pm on Sunday May 8th, and end at 6:00pm on Sunday May 8th. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Jan
16
Cancelled: Replacement of Firewall and Switch Infrastructure.
Posted by Joe Rebis on 16 January 2016 12:09 PM

We are officially cancelling the upcoming maintenance window for the “Replacement of Firewall and Switch Infrastructure” previously announced and scheduled for this Monday, January 18th at 9pm PST. The firewall replacement will be rescheduled for the first week or two of March. We will send an announcement a minimum of one week in advance. Our engineering team felt this was a prudent move in light of recent the disruption to two shared hosting servers.

We apologize in advance for any inconvenience this may cause. If you have any questions please reply to this email or call us at 858-433-2818 x101.


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Jan
14
Shared Server Disruption
Posted by Joe Rebis on 14 January 2016 08:41 AM

On Sunday January 10th at 11:00pm PST during our regular maintenance updates two shared hosting servers crashed. A perfect storm of sorts. We recovered the servers manually and restored all websites as quickly as possible. 

All restorations have been completed. However, about five former RECE CMS / WebJuris customers, who have not yet converted to WordPress, were unable to be restored as the RECE CMS system was no longer compatible with the restored servers. Our Web Design and Development team has made available deeply discounted conversion pricing to migrate to WordPress as quickly as possible.

One of the consequences of the restoration was that FTP accounts were cleared. If you require FTP access you will need to create an FTP account in your control panel. As always, the FTP host name would be your domain name.

In the last 15+ years of web hosting we have not lost a shared hosting server- much less two. While this was not an enterprise wide outage, and no data loss occurred, it did have an impact for us and our clients. We are taking all steps to prevent such issues in the future. Shared Hosting is great when all is working well but not always ideal for mission critical websites. To learn more about our Cloud / VPS Server & Dedicated Server offerings please click the appropriate links. It's not about how much traffic you get- it's about a loss in revenue and reputation. 

On behalf of all of us at EPhost we appreciate your business. We apologize for the inconvenience. We encourage affected customers to apply for a Service Level Agreement credit by opening a support ticket entitled "SLA Credit".

If you have any questions please reach out to support@ephost.com.


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Jan
6
Replacement of Firewall and Switch Infrastructure.
Posted by Tegan King on 06 January 2016 12:50 PM

In a continued effort to provide clients with state-of-the-art IT infrastructure services, this is to notify you that EPhost Administrators will be performing network maintenance on Monday January 18th 2016.

Type of Work: Network Maintenance

Location: EPhost Data Center San Diego, CA 92123

Purpose: Continued delivery of stable and reliable network operations.

High Level Summary: Replacement of Firewall and Switch Infrastructure.

Window Start: 1/18/2016 @ 9:00 PM PST
Window End: 1/19/2016 @ 2:00 AM PST

Service Impact Summary: The primary uplink will be disconnected at 10PM PST and last approximently 30 minutes. Additionally, as we perform regression tests, EPhost services will be intermitant during the maintenance window. Remote mail servers attempting to send mail during this time will retry after 90 minutes.

Schedule: The window for maintenance is scheduled to begin at 9:00 PM on Monday January 18th 2016, and end at 2:00 AM on Tuesday January 19th 2016. Should additional time be required, notice will be provided and the maintenance window will be extended.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Jan
6
Windows Updates and Security Patches
Posted by Tegan King on 06 January 2016 11:40 AM

Type of Work: Applying downloaded Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Windows Updates on all Windows servers.

Window Start: 1/10/2015 - 8:00pm PST
Window End: 1/10/2015 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, January 10th, 2015, and end at 12:00am on Monday, January 10th, 2015. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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