RSS Feed
News
Sep
13
Important Update: New Data Center Floor Space Move (2nd Reminder)
Posted by Tegan King on 13 September 2018 10:16 AM

We are excited to announce that we have provisioned new data center floor space within our existing facility. The added room and upgraded infrastructure will be a big benefit for all customers.

Type of Work: We are officially announcing that on September 22nd from 10:00pm - 3:00am we will move all physical servers to the new space. The move is being made in one shot for the least disruption & downtime to the network. 

Service Impact: This will be a seamless move requiring no special changes on your part. However there will be some unavoidable downtime while the servers are re-racked. Servers will be incrementally restored and are not expected to be down during the entire maintenance window.

Location: LWDC, San Diego, CA 92123
Window Start: 9/22/2018 - 10:00pm PST
Window End: 9/23/2018 - 3:00am PST

Purpose: We're growing! The new floor space positions us to be one hop from the DC Cloud and Storage Network and will remove one hop for almost all customers (faster). It will include additional 52U racks (more space), 208V power (more power), the availability of 2N power (simultaneous A & B side power circuits), continued availability of N+1 power (failover power), Hot Standby Routing Protocol (HSRP) implementation and performance routed bandwidth using Border Gateway Protocol (BGP). 


Frequently Asked Questions:

1) When?

On Friday September 22nd from 10:00pm - 3:00am we will move of all customers which will involve several hours of intermittent downtime. No special changes or considerations will be required of customers.

2) Web Site Traffic?

During the migration window all traffic will be NULL routed, but will come back online incrementally as servers are restored.

3) Email Service?

Email will be the first thing moved and we only expect 45 minutes or less of email downtime. No loss of email is expected as the sending mail server will reattempt delivery within 90 minutes.

4) Postponement?

We regret that we are unable to re-schedule this migration as several 3rd party engineers have been scheduled to work on this move. Please contact us if you have a concern about not being available during the migration windows. For most customers no action is needed on your part. 

5) IP Address Change?
 
Your IP address will not change.

6) Who will you be notified?

Periodical updates will be sent via email or posted on social media advising you of the status.

We are very excited to be able to offer this new level of service you you. If you have any questions please send an email to support@ephost.com


Read more »



Sep
4
Important Update: New Data Center Floor Space Move (1st Reminder)
Posted by Tegan King on 04 September 2018 10:35 AM

We are excited to announce that we have provisioned new data center floor space within our existing facility. The added room and upgraded infrastructure will be a big benefit for all customers.

Type of Work: We are officially announcing that on September 22nd from 10:00pm - 3:00am we will move all physical servers to the new space. The move is being made in one shot for the least disruption & downtime to the network. 

Service Impact: This will be a seamless move requiring no special changes on your part. However there will be some unavoidable downtime while the servers are re-racked. Servers will be incrementally restored and are not expected to be down during the entire maintenance window.

Location: LWDC, San Diego, CA 92123
Window Start: 9/22/2018 - 10:00pm PST
Window End: 9/23/2018 - 3:00am PST

Purpose: We're growing! The new floor space positions us to be one hop from the DC Cloud and Storage Network and will remove one hop for almost all customers (faster). It will include additional 52U racks (more space), 208V power (more power), the availability of 2N power (simultaneous A & B side power circuits), continued availability of N+1 power (failover power), Hot Standby Routing Protocol (HSRP) implementation and performance routed bandwidth using Border Gateway Protocol (BGP). 


Frequently Asked Questions:

1) When?

On Friday September 22nd from 10:00pm - 3:00am we will move of all customers which will involve several hours of intermittent downtime. No special changes or considerations will be required of customers.

2) Web Site Traffic?

During the migration window all traffic will be NULL routed, but will come back online incrementally as servers are restored.

3) Email Service?

Email will be the first thing moved and we only expect 45 minutes or less of email downtime. No loss of email is expected as the sending mail server will reattempt delivery within 90 minutes.

4) Postponement?

We regret that we are unable to re-schedule this migration as several 3rd party engineers have been scheduled to work on this move. Please contact us if you have a concern about not being available during the migration windows. For most customers no action is needed on your part. 

5) IP Address Change?
 
Your IP address will not change.

6) Who will you be notified?

Periodical updates will be sent via email or posted on social media advising you of the status.

We are very excited to be able to offer this new level of service you you. If you have any questions please send an email to support@ephost.com


Read more »



Aug
22
Important Update: New Data Center Floor Space Move
Posted by Tegan King on 22 August 2018 12:53 PM

We are excited to announce that we have provisioned new data center floor space within our existing facility. The added room and upgraded infrastructure will be a big benefit for all customers.

Type of Work: We are officially announcing that on September 22nd from 10:00pm - 3:00am we will move all physical servers to the new space. The move is being made in one shot for the least disruption & downtime to the network. 

Service Impact: This will be a seamless move requiring no special changes on your part. However there will be some unavoidable downtime while the servers are re-racked. Servers will be incrementally restored and are not expected to be down during the entire maintenance window.

Location: LWDC, San Diego, CA 92123
Window Start: 9/22/2018 - 10:00pm PST
Window End: 9/23/2018 - 3:00am PST

Purpose: We're growing! The new floor space positions us to be one hop from the DC Cloud and Storage Network and will remove one hop for almost all customers (faster). It will include additional 52U racks (more space), 208V power (more power), the availability of 2N power (simultaneous A & B side power circuits), continued availability of N+1 power (failover power), Hot Standby Routing Protocol (HSRP) implementation and performance routed bandwidth using Border Gateway Protocol (BGP). 


Frequently Asked Questions:

1) When?

On Friday September 22nd from 10:00pm - 3:00am we will move of all customers which will involve several hours of intermittent downtime. No special changes or considerations will be required of customers.

2) Web Site Traffic?

During the migration window all traffic will be NULL routed, but will come back online incrementally as servers are restored.

3) Email Service?

Email will be the first thing moved and we only expect 45 minutes or less of email downtime. No loss of email is expected as the sending mail server will reattempt delivery within 90 minutes.

4) Postponement?

We regret that we are unable to re-schedule this migration as several 3rd party engineers have been scheduled to work on this move. Please contact us if you have a concern about not being available during the migration windows. For most customers no action is needed on your part. 

5) IP Address Change?
 
Your IP address will not change.

6) Who will you be notified?

Periodical updates will be sent via email or posted on social media advising you of the status.

We are very excited to be able to offer this new level of service you you. If you have any questions please send an email to support@ephost.com


Read more »



Jul
31
Applying downloaded Linux and Windows Updates and Security Patches
Posted by Tegan King on 31 July 2018 12:01 PM

Type of Work: Applying downloaded Linux and Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows Updates on all Windows servers.

Window Start: 8/12/2018 - 8:00pm PST
Window End: 8/13/2018 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, August 12th, 2018, and end at 12:00am on Monday, August 13th, 2018. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


Read more »



Jul
31
Mail Server Upgrade
Posted by Tegan King on 31 July 2018 11:55 AM

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server upgrade.

Window Start: 8/1/2018 - 5:00pm PST
Window End: 8/1/2018 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window. During this time sending email will be disabled. Delivery of email will be delayed and Email servers will retry sending again within the hour.

Schedule: The window for Mail Server maintenance is scheduled to begin at 5:00pm on Wednesday August 1st, and end at 6:00pm on Wednesday August 1st. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Mail Server maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


Read more »



Jun
26
Mail Server Upgrade - Appointment and EWS Fixes
Posted by Tegan King on 26 June 2018 10:13 AM

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server upgrade.

Window Start: 6/26/2018 - 10:00am PST
Window End: 6/26/2018 - 10:15am PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window. During this time sending email will be disabled. Delivery of email will be delayed and Email servers will retry sending again within the hour.

Schedule: The window for Mail Server maintenance is scheduled to begin at 10:00am on Tuesday June 26th, and end at 10:15m on Tuesday June 26th. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Mail Server maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


Read more »




Copyright © 2015 EPhost, Inc. All rights reserved.