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Sep
9
Helm and Windows 2008 Plans
Posted by Joe Rebis (Import) on 09 September 2011 10:51 AM
The software's vendor, Parallels, purchased Helm a few years ago (it was already having troubles then) and discontinued work on it. Earlier this year they released a new version which we upgraded to so we could support IIS7. However, the upgrade did not go well and has made matters substantially worse. The software is heavily integrated into our environment and not easily fixed or replaced.

We had already taken some steps and replaced the control panel with WebSitePanel for new customers going forward to support Windows 2008 R2 / IIS7.5. Due to the daunting process it of migrating customers it was not possible to migrate Helm users to the new platform. This is in part due to the growing acceptance of Windows 2008 R2, IIS7.5 and the 64bit server architecture- PLUS Helm compatibility issues. Migrating customer to Windows 2008 from Windows 2003 would mean losing FrontPage, MS Access databases and ASP.NET 1.1.

Temporarily, we are asking you to submit support requests for any changes that need to be made until the situation is resolved. This may include (add, edit or delete) FTP accounts, email accounts or website settings.

We also encourage you to migrate to one of our new Windows 2008 R2 / IIS7.5 plans which uses the new control panel and it substantially better overall. It features support for .HTACCESS directives (URL rewriting, compression etc) and new IIS 7.5 features like Web Matrix. We are offering everyone who would like to self-move a 30 day credit on their account to make the move.

Windows 2008 Plans:

https://www.ephost.com/account/cart.php



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May
17
Mail Server Upgrade
Posted by Tegan King on 17 May 2011 06:42 PM
Type of Work: Mail Server Upgrade

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server software upgrade.

Window Start: 5/19/2011 - 5:00pm PST
Window End: 5/19/2011 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 5:00pm on Thursday, May 19, 2011, and end at 6:00pm on Thursday, May 19, 2011. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.



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Feb
16
RegiSite has always been owned/operated by EPhost, and was only used for domain name registrations at a time when we did not have this capability in our Control Panel system.

EPhost Support Team

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Sep
24
ASP.NET Security Advisory
Posted by Joe Rebis (Import) on 24 September 2010 09:57 AM
We urge owners of ASP.NET websites to implement the changes described in the work-around below. You know that you have an ASP.NET website if your pages have even one page with a .aspx extension. Other open-source applications such as DotNetNuke use ASP.NET and would need the security update.

Once Microsoft releases a security update we will apply the update to all of our shared web hosting servers and dedicated/virtual servers as necessary. Since this update may come tomorrow or in 30 days, we suggest implementing the work around below.

The workaround fix can be found here. It is not highly technical but use of FTP and page editing is required.

http://weblogs.asp.net/scottgu/archive/2010/09/18/important-asp-net-security-vulnerability.aspx

If you have trouble applying the workaround fix above please call (858-433-2818) or email (support@ephost.com) for assistance.

More information about this vulnerability can be found here:

http://www.microsoft.com/technet/security/advisory/2416728.mspx




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Apr
6
AuthorizeNet: New MasterCard and Discover Card Processing Requirements
Posted by Joe Rebis (Import) on 06 April 2010 12:56 PM
MasterCard and Discover are modifying their rules concerning the processing
of debit, prepaid and gift cards. THIS E-MAIL INCLUDES IMPORTANT
INFORMATION ABOUT THE NEW REQUIREMENTS AND THE TIMELINES REGARDING
AUTHORIZE.NET'S SUPPORT OF THE REQUIREMENTS, SO PLEASE READ IT THOROUGHLY.

MasterCard's rule changes go into effect May 1, 2010, and Discover's rule
changes go into effect April 16, 2010. However, Authorize.Net, MasterCard
and Discover have worked together to extend these dates for all merchants
using Authorize.Net solutions. OUR MERCHANTS WILL NOW HAVE UNTIL JUNE 30,
2011, TO IMPLEMENT SUPPORT FOR THE REQUIREMENTS WITHIN THEIR SYSTEMS.

What are the requirements?
MasterCard and Discover are requiring that all merchants support the
following:
- Balance response transactions - For prepaid and gift cards, once the card
has been used, the remaining account balance will be transmitted along with
the authorization response. The remaining balance must be printed on the
customer receipt, displayed on the Web page or point-of-sale terminal, or
both.
- Partial authorization transactions - When a customer's transaction amount
exceeds the balance available on their debit, prepaid or gift card, instead
of declining the transaction, a partial authorization for the amount
available to the customer will be returned. This will allow the customer to
pay for the remaining amount with another form of payment. This is called a
split-tender transaction.
- Authorization reversals - An authorization reversal is a real-time
transaction initiated when the customer decides that they do not want to
proceed with the transaction, or if the merchant cannot complete the
transaction for any reason. Authorization reversals free up the customer's
available balance on their debit, prepaid or gift card.

What steps is Authorize.Net taking to support these requirements?
Authorize.Net will be updating our systems over the coming months to
support the requirements, but will be dependent on each processor's
readiness. For a table of when we anticipate we will support the
requirements with each processor, please visit
http://www.authorize.net/support/pafaqs/#when.

What do I need to do to support the requirements?
The steps that you will need to take to support the requirements depend on
how you connect to the payment gateway. For example, if you connect using a
shopping cart, point-of-sale device, or other solution, you will need to
contact your solution provider to confirm that they will be supporting the
requirements. If you connect using a direct integration, you should contact
your Web developer for assistance. Please direct your Web developer to
http://www.authorize.net/support/pafaqs/#do for information on the changes
they will need to make.

Do I have to support the requirements?
MasterCard and Discover are requiring all merchants to support the
requirements with the exception of merchants that exclusively process
transactions via batch uploads, mail order/telephone order (MOTO), or
recurring payment transactions. Your Merchant Service Provider (MSP) is
ultimately responsible for determining if the requirements apply to your
business, so please contact them for assistance in determining if your
company is exempt.

Once again, these requirements will not be enforced for Authorize.Net
merchants until June 30, 2011. However, we wanted to bring them to your
attention now so that you have plenty of time to plan for their
implementation.

For more information on the requirements, including how they affect our
value-adding services, please visit our FAQ page at
http://www.authorize.net/support/pafaqs/.

Thank you for your attention to these important changes and for being an
Authorize.Net merchant.

Sincerely,
Authorize.Net


***You have opted to receive Administrative Announcements for your payment
gateway account. To unsubscribe, log into the Merchant Interface and click
Settings in the main menu on the left. Then click Manage Contacts in the
Business Settings section and click Edit next to your name. (If the Manage
Contacts setting is not available for your account, click User Profile in
the main menu and then click Edit Profile Information.) Uncheck the e-mail
types you do not want to receive. Click Submit to save any changes.

Authorize.Net does not send spam. Ever. For information on Authorize.Net
communications and how we handle customer information, please see our Spam
Policy at http://www.authorize.net/company/spampolicy/ and Privacy Policy
at http://www.authorize.net/company/privacy/.


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Mar
17
Mail Service Update
Posted by Joe Rebis (Import) on 17 March 2010 07:00 PM
We apologize for the inconvenience, but it was necessary to complete this task, which was previously scheduled for next week, tonight. If you have any questions, please call 888-374-6781 Option 2 for updates.
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