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Nov
6
New Website and Services!
Posted by Joe Rebis (Import) on 06 November 2009 02:24 PM
We are very excited about the new website and hope that you will benefit from the new content and features. Our new site also includes my blog which I hope to pass along news and helpful information. Please feel free to suggest some topics.

Here is a quick list of the new features.

1) Account Center Management.
2) New DotNetPanel Control Panel.
3) Application Packs that work.
4) Upgraded Hosting Plans.
5) ASP.NET and ColdFusion Specific Plans.
6) Added Virtual Server plans.
7) New Account Management Center.
8) New Referral / Affiliate program.
9) New EPhost Company Blog
10) Coming Soon: New Knowledge Base and Ticketing System.

What does this mean for existing customers?

There is nothing you need to do. Over the new few months are going to be removing our billing system from Helm to the new Account Management Center. The only difference will be that you will login to the Account Management Center which will click through to Helm to manage your website. However, billing and domain management will be in the Account Management Center.

We will not be migrating customers to newly available plans automatically due to the substantial differences between the plans. For example, no more Front Page, Windows 2008 Server/ IIS 7.5, separation of .NET and CF, and other differences. If you are interested in the new plans you can self-migrate or maintain two accounts. We can make this easier by moving certain resources for you. I highly recommend waiting until we officially launch the EP2 Cloud Hosting Network.

What does this mean for existing affiliates and the referral bonus program?

Affiliates should review the new affiliate / referral bonus program and create a free affiliate account in the new system ASAP. Please carefully review: http://www.ephost.com/affiliate-program.html

Are there any changes for existing dedicated server Customers?

There are no current changes for dedicated server customers. However, we will be releasing some options for customers to move to upgrade to Windows Server 2008, MS SQL Server 2008 and DotNetPanel.

What does this mean for existing resellers?

There are no current changes for reseller customers. We have new reseller hosting options available though including a Pay-As-You-Go program. The changes to the Account Management Center and Control Panel will not affect your customer’s experience.

Can you explain the differences between the Account Management Center, DotNetPanel and Helm?

In the past you have come to know Helm as both your control panel and billing system. However, it's really just a control panel. The same is true with DotNetPanel. The Account Management Center is a central area to manage your billing or domains which clicks-through to your control panel (Helm or DotNetPanel) to manage your website. By having this separation we get the best accounting software and the ability centrally manage different control panel. This is a huge advantage as we can add various control panel solutions and expand our offerings (e.g. Linux Based / CPanel Plans).

If you have any questions or comments about the new site, please forward to support@ephost.com and we will get you an answer quickly.
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Oct
9
PayPal Connection Failure Messages due to Verisign SSL Update and ColdFusion 7
Posted by Joe Rebis (Import) on 09 October 2009 09:52 AM
Users running ColdFusion 7 and IIS 6 recently reported issues connecting to the PayPal API. Users of PHP and/or ASP.NET may also be affected. ColdFusion 8 users were not affected. We highly suggest testing your PayPal transactions. Please report issues to support@ephost.com.

ColdFusion 7 Solution:

http://www.ephost.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=217

Best,

EPhost Support Team


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Sep
27
EP12 Maintenance
Posted by - NA - on 27 September 2009 12:51 PM
FTP on EP12 will be disabled during the service window. Also, if any changes are made to a CMS during this time those changes may be lost.

No action is needed on your part.

We understand the inconvenience of these upgrades, but we feel that they are necessary to continually provide our customers with the best level of service possible.

If you have any additional questions please contact support@ephost.com.
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Jul
15
New Local Telephone Number
Posted by Joe Rebis (Import) on 15 July 2009 01:29 PM
Effective immediately, we have a new local telephone number. Our toll-free number will remain the same. Our previous local phone number (858-225-5785) is no longer valid. All press-options, and internal extensions are the same in our new system. Internal directory now works.

New Local Telephone: 858-433-2818
(effective immediately)

Option 1: Sales Department
Option 2: Customer Service / Technical Support
Option 3: General Information
Option 5: Conference Calls


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Jul
3
Fire Causes AuthorizeNet Payment Gateway Outage
Posted by Joe Rebis (Import) on 03 July 2009 09:57 AM
While it appears no one was hurt, the fire has caused a 5-6 hour service outage for customers attempting to process credit cards through AuthorizeNet. They are currently waiting for the Fire Department to allow access to the building again.

While there is no official ETA for AuthorizeNet to restore services, it has been reported that services may be back online as early as 1:00pm EST today.

http://www.webmasterworld.com/ecommerce/3945502.htm
http://www.ireport.com/docs/DOC-290655
http://twitter.com/authorizenet

If your website is currently processing credit cards through AuthorizeNet, please anticipate issues with trying to process orders until services are restored. It is also likely that once service are restored it may take some additional time for services to go back to complete normal operations.

All EPhost systems are operating normally. If you are not using AuthorizeNet to process credit card payments online please disregard this notice.

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Jun
3
Server RAM Upgrade!
Posted by - NA - on 03 June 2009 10:16 AM
We understand the inconvenience of these upgrades, but we feel that they are necessary to continually provide our customers with the best level of service possible.

If you have any additional questions please contact support@ephost.com.
Read more »




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