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Apr
8
Windows Updates and Security Patches
Posted by Tegan King on 08 April 2015 12:32 PM

Type of Work: Applying downloaded Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Windows Updates on all Windows servers.

Window Start: 4/12/2015 - 8:00pm PST
Window End: 4/13/2015 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, April 13th, 2015, and end at 12:00am on Monday, April 13th, 2015. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Dec
15
Mail Server Upgrade
Posted by Tegan King on 15 December 2014 02:31 PM

Type of Work: Mail Server Upgrade

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server software upgrade.

Window Start: 12/21/2014 - 5:00pm PST
Window End: 12/21/2014 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 5:00pm on Sunday December 21st, and end at 6:00pm on Sunday December 21st. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Nov
13
Windows Maintenance November 23rd 8pm-12am PST
Posted by Joe Rebis on 13 November 2014 09:39 AM

Type of Work: Applying downloaded Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Windows Updates on all Windows servers.

Window Start: 11/23/2014 - 8:00pm PST
Window End: 11/24/2014 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and each server may take 2-5 minutes of downtime to reboot once the updates have been applied.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, November 23rd, 2014, and end at 12:00am on Monday, November 24th, 2014. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Sep
8
Mail Server Upgrade
Posted by Tegan King on 08 September 2014 10:10 AM
Type of Work: Mail Server Upgrade

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server software upgrade.

Window Start: 9/13/2014 - 5:00pm PST
Window End: 9/13/2014 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 5:00pm on Saturday September 13th, and end at 6:00pm on Saturday September 13th. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.

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Aug
9
Network Maintenance
Posted by Tegan King on 09 August 2014 09:11 AM
In a continued effort to provide clients with state-of-the-art IT infrastructure services, this is to notify you that EPhost Administrators will be performing network maintenance on Friday, September 5, 2014.

Type of Work: Network Maintenance

Location: FADC, San Diego, CA 92123

Purpose: Continued delivery of stable and reliable network operations.

High Level Summary: On September 5, 2014, the EPhost Web Administrators will be performing software (Cisco IOS) upgrades on the primary access router (FA01) located at the Fiber Alley Data Center (FADC).

Window Start: 9/5/2014 @ 9:00 PM PDT
Window End:  9/6/2014 @ 2:00 AM PDT


Service Impact Summary: One 10-second service disruption when the primary HSRP router is rebooted; no impact when the secondary HSRP router is upgraded.

Schedule: The window for maintenance is scheduled to begin at 9:00 PM on Friday, September 5, 2014, and end at 2:00 AM on Saturday, September 6, 2014. Should additional time be required, notice will be provided and the maintenance window will be extended.

Testing & Planning:  All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.
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Feb
20
Domain Name Registrant Verification Emails
Posted by Joe Rebis on 20 February 2014 12:33 PM

THIS IS AN INFORMATIONAL EMAIL. NO ACTION IS REQUIRED. IT ONLY APPLIES IF YOU REGISTERED YOUR DOMAIN AT EPHOST.

If you currently have a domain registered through EPhost please note a Domain Name Registrant Verification system has been put into place by our upstream registrar. This means that any changes to the registrant contact details, including email address updates, will need to be verified by email.

Once a change is detected to the Registrant Contact Details an immediate verification email sent to Registrant's email. You have two weeks to verify the email by clicking the link in the email. We suggest you do this right away. Unverified domains will have their registration suspended until verified. This is NOT an EPhost policy but rather a new requirement by ICANN and our upstream provider. All accredited domain name registrars will require a similar process.

More Information:

As of January 1, 2014 the Internet Corporation for Assigned Names and Numbers (ICANN) will mandate that all ICANN accredited registrars begin verifying the Registrant WHOIS contact information for all new domain registrations and Registrant contact modifications.


Frequently asked questions


Why was my domain suspended?

Email address has not been verified.
This is a new domain registration and the Registrant email address has not been verified.

or

The Registrant contact data for this domain was modified but still requires verification.
Specifically the First Name, Last Name and/or email address have been changed and never verified.


How can I remove the suspension on my domain?

The suspension of the domain will be removed after the WHOIS information is successfully verified. Please update the WHOIS information with complete and accurate contact details through your domain service provider. Once updated you will receive a new verification email.

Once the suspension is removed, when will my website come back online?
We estimate it may take 24 to 48 hours for the website to come back online.


Who is ICANN?

ICANN is responsible for the coordination of the global Internet's systems of unique identifiers and, in particular, ensuring its’ stable and secure operation. ICANN maintains policies and specifications for registrars and registrants to abide by.


What is WHOIS?

WHOIS services provide public access to data on registered domain name holders. Registered Name Holders are required to provide accurate and reliable contact details to their Registrar to update WHOIS data for a Registered Name.




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