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Aug
9
Network Maintenance
Posted by Tegan King on 09 August 2014 09:11 AM
In a continued effort to provide clients with state-of-the-art IT infrastructure services, this is to notify you that EPhost Administrators will be performing network maintenance on Friday, September 5, 2014.

Type of Work: Network Maintenance

Location: FADC, San Diego, CA 92123

Purpose: Continued delivery of stable and reliable network operations.

High Level Summary: On September 5, 2014, the EPhost Web Administrators will be performing software (Cisco IOS) upgrades on the primary access router (FA01) located at the Fiber Alley Data Center (FADC).

Window Start: 9/5/2014 @ 9:00 PM PDT
Window End:  9/6/2014 @ 2:00 AM PDT


Service Impact Summary: One 10-second service disruption when the primary HSRP router is rebooted; no impact when the secondary HSRP router is upgraded.

Schedule: The window for maintenance is scheduled to begin at 9:00 PM on Friday, September 5, 2014, and end at 2:00 AM on Saturday, September 6, 2014. Should additional time be required, notice will be provided and the maintenance window will be extended.

Testing & Planning:  All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.
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Feb
20
Domain Name Registrant Verification Emails
Posted by Joe Rebis on 20 February 2014 12:33 PM

THIS IS AN INFORMATIONAL EMAIL. NO ACTION IS REQUIRED. IT ONLY APPLIES IF YOU REGISTERED YOUR DOMAIN AT EPHOST.

If you currently have a domain registered through EPhost please note a Domain Name Registrant Verification system has been put into place by our upstream registrar. This means that any changes to the registrant contact details, including email address updates, will need to be verified by email.

Once a change is detected to the Registrant Contact Details an immediate verification email sent to Registrant's email. You have two weeks to verify the email by clicking the link in the email. We suggest you do this right away. Unverified domains will have their registration suspended until verified. This is NOT an EPhost policy but rather a new requirement by ICANN and our upstream provider. All accredited domain name registrars will require a similar process.

More Information:

As of January 1, 2014 the Internet Corporation for Assigned Names and Numbers (ICANN) will mandate that all ICANN accredited registrars begin verifying the Registrant WHOIS contact information for all new domain registrations and Registrant contact modifications.


Frequently asked questions


Why was my domain suspended?

Email address has not been verified.
This is a new domain registration and the Registrant email address has not been verified.

or

The Registrant contact data for this domain was modified but still requires verification.
Specifically the First Name, Last Name and/or email address have been changed and never verified.


How can I remove the suspension on my domain?

The suspension of the domain will be removed after the WHOIS information is successfully verified. Please update the WHOIS information with complete and accurate contact details through your domain service provider. Once updated you will receive a new verification email.

Once the suspension is removed, when will my website come back online?
We estimate it may take 24 to 48 hours for the website to come back online.


Who is ICANN?

ICANN is responsible for the coordination of the global Internet's systems of unique identifiers and, in particular, ensuring its’ stable and secure operation. ICANN maintains policies and specifications for registrars and registrants to abide by.


What is WHOIS?

WHOIS services provide public access to data on registered domain name holders. Registered Name Holders are required to provide accurate and reliable contact details to their Registrar to update WHOIS data for a Registered Name.




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Jan
6
Instahost.net domain name shutting down January 15th
Posted by Tegan King on 06 January 2014 12:48 PM
We will be shutting down the INSTAHOST.NET domain name on January 15th.

If you are using MAIL.INSTAHOST.NET OR POP3.INSTAHOST.NET in your email settings, then you will want to update both incoming and outgoing servers to MAIL.EPHOST.COM.

TO PREVENT YOUR WEBSITE AND EMAIL FROM GOING DOWN THIS CHANGE NEEDS TO BE COMPLETED PRIOR TO JANUAURY 15th.
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Oct
3
Server Move Update: Reminder
Posted by Joe Rebis on 03 October 2013 08:40 AM

On Friday October 4th at 6pm - 3am PST and Saturday October 5th at 6pm - 3am PST, we will be moving all servers to new data center floor space. We highly suggest informing your website visitors that your website will be down or intermittent during the appropriate maintenance window. For most customers this will be on Friday October 4th. If you are a former Mallsoft customer (you will know), or have been informed otherwise, you will be moved on October 5th. Customers on October 5th will experience an IP change which will occur on October 6th and October 7th at 6pm PST per our previous announcements. Otherwise, your IP address will NOT change.

Please see: Server Move Announcement

 

Frequently Asked Questions:

 

What do I need to do?

Unless you have received a number of emails from us in the last few days indicating you will be required to make changes during the move- there is nothing you need to do. We will handle all updates and return your service to normal as quickly as possible.
Will everything be down until 3am PST on the respective days? Why start at 6pm PST
No, this is an over-estimate in the event that time is needed due to an unforeseen issue. We are beginning at 6pm PST to prepare, but service will not be powered down until 8pm PST on the respective day. There is no universally convenient time for all customers. We have customers 22 countries and our customers have website visitors worldwide. Our goal is to ensure adequate time for our staff and the availability of facility staff. Customers moved on October 5th will experience a longer wait as we have to transport servers to the other facility 10 miles away.

 

How can I tell what day I will be moved?

If your CURRENT website IP address begins with 64.87.X.X you will be moved on October 4th. Otherwise, you will be moved on October 5th. To determine your current IP address open a Command Prompt (PC) or Terminal (MAC) window any type the following without the quotes which will display your IP address: "PING www.one-of-your-domain-names.com". If you see 64.87.X.X you will be moved on October 4th. If not, on October 5th.

 

Will mail services be down during the move?

Mail will be down briefly (for everyone) during the move on October 4th. We expect no more than 15 minutes of downtime as the mail servers will be the first to be moved. Any mail sent to you during those 15 minutes will be redelivered to you by the sending mail server (typically within 30 minutes), or if you are using our premium MX service, by the backup queue. 

 

What will happen to my website visitors during the move?

Our INTENT is to have a maintenance page for your website visitors during the move. We have improved the logistics of the move in such as way to reduce downtime and intermittent activity during the move. However, this means maintaining the current infrastructure as much as possible while servers are moved. A temporary DNS redirect will be costly in terms of DNS propagation time due to DNS caching despite low Time to Live (TTL) values. A router and firewall change to force traffic to an alternate address is potentially risky as it introduces core changes that may affect the end result- getting you back online quickly.

 

Can I postpone the move?

Our apologies, we are contractually obligated with our bandwidth providers to complete this move. It will not be possible to postpone the move for any customer but we can make arrangement for any customer needing additional assistance.

 

Will customer service / technical support be available during the move?

All calls and emails (support tickets) will be routed to our secondary support team. However, it will not be possible for us to provide individual status report updates during the move.

 

If you have any additional questions please do not hesitate to send an email support@ephost.com prior to the move.

 


Read more »



Oct
3
Server Move Update: Reminder
Posted by Joe Rebis on 03 October 2013 08:39 AM

On Friday October 4th at 6pm - 3am PST and Saturday October 5th at 6pm - 3am PST, we will be moving all servers to new data center floor space. We highly suggest informing your website visitors that your website will be down or intermittent during the appropriate maintenance window. For most customers this will be on Friday October 4th. If you are a former Mallsoft customer (you will know), or have been informed otherwise, you will be moved on October 5th. Customers on October 5th will experience an IP change which will occur on October 6th and October 7th at 6pm PST per our previous announcements. Otherwise, your IP address will NOT change.

Please see: Server Mover Announcement

 

Frequently Asked Questions:

 

What do I need to do?

Unless you have received a number of emails from us in the last few days indicating you will be required to make changes during the move- there is nothing you need to do. We will handle all updates and return your service to normal as quickly as possible.
Will everything be down until 3am PST on the respective days? Why start at 6pm PST
No, this is an over-estimate in the event that time is needed due to an unforeseen issue. We are beginning at 6pm PST to prepare, but service will not be powered down until 8pm PST on the respective day. There is no universally convenient time for all customers. We have customers 22 countries and our customers have website visitors worldwide. Our goal is to ensure adequate time for our staff and the availability of facility staff. Customers moved on October 5th will experience a longer wait as we have to transport servers to the other facility 10 miles away.

 

How can I tell what day I will be moved?

If your CURRENT website IP address begins with 64.87.X.X you will be moved on October 4th. Otherwise, you will be moved on October 5th. To determine your current IP address open a Command Prompt (PC) or Terminal (MAC) window any type the following without the quotes which will display your IP address: "PING www.one-of-your-domain-names.com". If you see 64.87.X.X you will be moved on October 4th. If not, on October 5th.

 

Will mail services be down during the move?

Mail will be down briefly (for everyone) during the move on October 4th. We expect no more than 15 minutes of downtime as the mail servers will be the first to be moved. Any mail sent to you during those 15 minutes will be redelivered to you by the sending mail server (typically within 30 minutes), or if you are using our premium MX service, by the backup queue. 

 

What will happen to my website visitors during the move?

Our INTENT is to have a maintenance page for your website visitors during the move. We have improved the logistics of the move in such as way to reduce downtime and intermittent activity during the move. However, this means maintaining the current infrastructure as much as possible while servers are moved. A temporary DNS redirect will be costly in terms of DNS propagation time due to DNS caching despite low Time to Live (TTL) values. A router and firewall change to force traffic to an alternate address is potentially risky as it introduces core changes that may affect the end result- getting you back online quickly.

 

Can I postpone the move?

Our apologies, we are contractually obligated with our bandwidth providers to complete this move. It will not be possible to postpone the move for any customer but we can make arrangement for any customer needing additional assistance.

 

Will customer service / technical support be available during the move?

All calls and emails (support tickets) will be routed to our secondary support team. However, it will not be possible for us to provide individual status report updates during the move.

 

If you have any additional questions please do not hesitate to send an email support@ephost.com prior to the move.

 


Read more »



Sep
20
Important Update: New Data Center Floor Space Move
Posted by Joe Rebis on 20 September 2013 02:34 PM

We are excited to announce that we have provisioned new data center floor space within our existing facility. The added room and upgraded infrastructure will be a big benefit for all customers.

We are officially announcing that in two weeks on October 4th from 6:00pm - 3:00am and October 5th from 6:00pm - 3:00am we will move all physical servers to the new space. The move is being made into 2 parts for the least disruption & downtime to the network. The first part will be the bulk of all customers and the second part on October 5th will include all former Mallsoft customers.

For the majority of our customers this will be a seamless move requiring no special changes on your part aside from some unavoidable downtime while the servers are re-racked. If you are a former Mallsoft customer (you will know if this is the case) this will also involve an IP address update. All former Mallsoft customers will be contacted individually so that we can assist in the arrangements with the new IP addresses.

The new space will include upgraded power (from 120V to 208V power), the availability of 2N power (simultaneous A & B side power circuits), continued availability of N+1 power (failover power) and the implementation of NetScreen Routing Protocol (automated firewall failover). Additionally, former Mallsoft customers will enjoy the added benefit of access to many of our common services (e.g. SmarterStats) as both networks now will be combined.

Frequently Asked Questions:

 

1) When?

On Friday October 4th from 6:00pm - 3:00am we will move the majority of all customers which will involve several hours of intermittant downtime. No special changes or considerations will be required of customers involved in this part of the move.

On Saturday October 5th from 6:00pm - 3:00am will be be moving all physical servers form the SDTC facility (former Mallsoft customers only) to new data center floor space (FADC) which will involve several hours of intermittant downtime and a chnage of IP addresses.

2) Web Site Traffic?

During the migration windows all traffic will be routed to a "maintenance" notice informing your website visitors.

3) Email Service?

Email will be the first thing moved and we only expect 15 minutes or less of email downtime. No loss of email is expected as the sending mail server will reattempt delivery within 30 minutes.

4) Postponement?

We regret that we are unable to re-schedule this migration. Please contact us if you have a concern about not being available during the migration windows. For most customers no action is needed on your part. Only former Mallsoft customers will need to be prepared for an IP change. All other IPs will remain the same.

5) IP Address Change?
 
Your IP address wil not change unless you are former Mallsoft Customer (you will know if this is the case). 

6) New Power Voltage?

We will be replacing the power cables on all servers, including colocated equipment, at noi charge. This is necessary to to transition form 120V to 208V. 


Former Mallsoft Customers ONLY (you will know if this is the case):


1) If you are former Mallsoft customer please perform the following update we previously postponed PRIOR October 1st.

DNS Update Required - Former Mallsoft Customers Only

2) If you are a former Mallsoft customer and currently self-manage your DNS service we will provide you with your NEW IP addresses well prior to the move. However, they should NOT be implemented until October 5th at 6:00pm. It is important that you are staged and ready to go. Otherwise, if we manage your DNS we will update the addresses for you.

3) We will perform a search and replace of IP addresses on all files in all servers immediately following the move. To avoid any issues it would be best for you and your developers to identify areas in your database which may contain the OLD IP address and wouldn't show up on a search of the files.

4) If you are former Mallsoft customer we will contact each company individually to setup a migration plan.

 

We are very excited to be able to offer this new level of service you you. If you have any questions please send an email to support@ephost.com


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