Managed Services

Our optional managed dedicated server service includes firewalling, managed anti-virus & intrusion detection, daily server backups, security patch installation, os management, continuous server & website monitoring and 24x7 emergency on-call service!

Server Management

For the price most companies would charge you for just one of these services, you get all of them and more with EPhost Dedicated Server hosting. We invite you to challenge your Microsoft Windows™ dedicated server provider to offer these features.

Don't get Rackspace - get the advantages of a fully managed dedicated server from EPhost.

Administrative / Root Access

Your managed dedicated server includes Administrative access for you and your staff through Remote Desktop Protocol. You can install software and make configurations changes to the server. Optionally you can install other types of remote access software.

Management Tools / Control Panel Integration

Your dedicated server will be integrated with our control panel system. The control panel system gives you the ability to perform most, if not all, administrative tasks from a browser-based online interface.

Managed Firewall Protection

All EPhost Dedicated Servers are protected by our Juniper firewalls. We not only restrict ports, we also employ Deep Packet Inspection to help prevent Brute Force, SQL Injection and Cross Site Scripting attacks. More than just a daily scan, the McAfee On-Access scanner checks all files instantly while they are being accessed for real-time protection. The software is centrally managed by McAfee's ePolicy Orchestrator to ensure compliance regular DAT updates.

Operating System Management

Your Microsoft Windows operating system is the core of your server. We will make sure that it is properly maintained. This includes continuous monitoring, OS patches and security updates. We will repair any issues associated with the Operating System (and/or IIS web server software) that keeps it from working in the way it was intended.

Remote Hands Support

You may have the need to send us some CD's, or a removable storage device to transfer files to your server. As always we are here to serve and can act as your remote hands to the server.

Dedicated Server Backup Service

One of the most important facets of our dedicated server service is our premium backup software that we include with every dedicated server. Our backup solution will perform daily backups to our San Diego dedicated server facility and give you the ability to pull anything from backups at any time. The backup service includes advanced features like file versioning and file retention.

Hardware Support

All hardware issues are our responsibility and will be repaired promptly. Unlike other companies, we will work in conjunction with you to 1) move your website to a temporary environment to keep your site running; and 2) to assist in the restoration of your website once the server has been repaired.

Monitoring & On-Call Service

We not only monitor your dedicated server's Network Interface Cards (like everyone else), we also monitor your website's index page. And we're on-call 24x7x365 to repair any issues, at no additional charge.

Managed Anti-Virus and Intrusion Detection

To protect your server (and your business) from a variety of online threats, we've included McAfee Enterprise Anti-Virus and Intrusion Detection software. More than just a daily scan, the McAfee On-Access scanner checks all files instantly while they are being accessed for real-time protection.

Website Application Support

We provide installation and extended troubleshooting for these popular applications: WordPress, Joomla!, Sitefinity, Mura CMS. We will also help debug and provide you with advice on your website and other related web applications.

Client-Installed Software Support

We will help install and assist in debugging any of the following server software: MS SQL Server 2000-2014, MySQL Server 4-5, PHP 5, ASP.NET 1-4.5, ColdFusion v6-11, Gene6 FTP Server, Microsoft IIS / FTP / SMTP / URL Rewrites. Of course, we will also assist with any server software when possible.

Migrating from Rackspace?

Coming back to less expensive hosting? If so, we'll help make the move for you.

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Professional Services Team

Our Professional Services team is available to assist with any help you many need with your cloud server.

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All Plans Include

Regardless of the web hosting package you order, all EPhost plans include the following:

24 x 7 x 365 Support

Business doesn't stop in the middle of the night and we don't either with 24x7x365 web hosting technical support.

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90 Day Money Back Guarantee

If you would like to test our service, or your plans have changed, we offer a complete 90-Day Money Back Guarantee.

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Service Level Agreement

We recognize the importance of reliable web hosting services and offer a 99.9% uptime guarantee on all web hosting plans.

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Performance Routed Network

We only use low latency premium multi-homed performance routed bandwidth from a variety of Tier 1 providers for the fastest speeds and reliability.

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Performance Metrics

We run over 700+ checks every 1 minute on all networking systems, primary systems and client servers for maximum performance and awareness.

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Stateful Security

All accounts are protected by our perimeter firewall using stateful deep packet inspection, application layer gateways and policy based zone protection.

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