All projects include the following features:
Our web development and web design staff is available Monday through Friday 9am - 5pm by email and telephone. We are available evenings and weekends for any rush or emergency work. If you are hosting with us, our technical support department is open 24 x 7 x 365.
Your project will be professionally managed by your Project Manager and Account Manager who will help ensure your website is completed on time and within budget. The work is then sent for Executive Review to ensure your project requirements have been completed.
Insurance is often overlooked in the freelance world. EPhost is fully insured for professional liability E&O, business owner's, worker's compensation and Cyber Liability through The Hartford and Beezley. Please see the TechInsurance verification icon in the footer of the website.
We follow a Agile Kanban Workflow to ensure we don't become overloaded and to deliver quick iterations of completed project work for your review (typically weekly). This keeps your project on track and helps clear up issues if delays do occur.
Our workflow involves several specific steps to avoid miscommunication and wasted effort. This includes design meetings, weekly status updates and handover meetings. Additionally, our Master Services Agreement specifically defines our working policies and Work Orders help address changes.
Our client-facing project management system works over email and does not require any special login- just reply to the email. Our internal system enables us to track specific tasks associated with each of your milestones to make sure nothing is lost in translation.