Service Level Agreement

99.9% Uptime Guarantee

Many businesses today depend on their website as their primary or sole source of revenue. At EPhost, we recognize the importance of reliable web hosting services and offer a 99.9% uptime guarantee.

  • We provide only premium multi-homed (redundant) performance routed bandwidth.
  • We ensure our network is properly maintained, redundant and secure.
  • We employ routing and traffic shaping technology to deliver your bandwidth.
  • We have a state-of-the-art Tier-1 datacenter with N+1 redundancy on all systems.

SLA Credits

You will receive a credit for the applicable portion of your hosting fees for any unannounced downtime per the following schedule. Please open a support ticket to apply for an SLA credit.

  • You will receive a full day's credit for any downtime exceeding 20 minutes in a given day.
  • You will receive a full day's credit for any downtime exceeding 20 minutes in a given month.

For example, if we had 10 minutes of applicable downtime in each of three days in a given month, you would receive a full day's credit. If you had 25 minutes of applicable downtime in a single day, you would receive a full day's credit. If both examples happened in a given month, you would receive 2 days credit.

If you have any questions regarding our Uptime Guarantee or Service Level Agreement and how it benefits your company, please consult our Terms of Service or contact us at: 1-877-EPHOST-1.