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Dec
10
Reboot Border Router "BR05".
Posted by Tegan King on 10 December 2018 05:23 PM

Type of Work: Emergency maintenance will be performed at the Lightwave Data Center beginning on Monday, December 10, 2018.

Location: LWDC San Diego, CA.

Purpose: Reboot Border Router "BR05".

Window Start: 12/10/2018 - 10:00 PM PST
Window End: 12/10/2018 - 11:55 PM PST

Service Impact: This maintenance will be service impacting, and clients may notice active sessions to the Internet are lost as routing tables are updated across the EPhost network during this maintenance window.

Schedule: The window for maintenance is scheduled to begin at 10:00 PM on Monday December 10, 2018 and end no later than 11:55 PM on Monday December 10, 2018. The actual time period of work should not exceed 2 hours; however, should additional time be required, notice will be provided and the maintenance window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost network engineering team and consistent with industry standards.

Regression Planning: The EPhost network engineering team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Nov
15
Applying downloaded Linux and Windows Updates and Security Patches
Posted by Tegan King on 15 November 2018 03:40 PM

Type of Work: Applying downloaded Linux and Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows Updates on all Windows servers.

Window Start: 11/18/2018 - 8:00pm PST
Window End: 11/19/2018 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, November 18th, 2018, and end at 12:00am on Monday, November 19th, 2018. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Oct
30
Mail Server Upgrade - Fix Line too Long Issues
Posted by Tegan King on 30 October 2018 01:55 PM

Location: FADC, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing a mail server upgrade.

Window Start: 10/30/2018 - 5:00pm PST
Window End: 10/30/2018 - 6:00pm PST

Service Impact: This work is not expected to be web service impacting, but will effect mail service intermittently during the allotted maintenance window. During this time sending email will be disabled. Delivery of email will be delayed and Email servers will retry sending again within the hour.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Mail Server maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Oct
24
Network Maintenance
Posted by Tegan King on 24 October 2018 12:22 PM

In a continued effort to provide clients with state-of-the-art IT infrastructure services, this is to notify you that EPhost Administrators will be performing network maintenance.

Type of Work: Network Maintenance

Location: EPhost Data Center San Diego, CA 92123

Purpose: Continued delivery of stable and reliable network operations.

High Level Summary: Configuration changes to the secondary Hot Swap Routing Protocol (HSRP)

Window Start: 10/26/2018 @ 10:00 PM PST
Window End: 10/26/2018 @ 11:00 PM PST

Service Impact Summary: The EPhost Network will be intermittent for a period of 15 minutes starting from 10PM PST. Some services will continue to be intermittent as we reboot the switches and wait for spanning tree to update. Remote mail servers attempting to send mail during this time will retry after 90 minutes.

Schedule: The window for maintenance is scheduled to begin at 10:00 PM on Friday October 26th 2018, and end at 11:00 PM on Friday October 26th 2018. Should additional time be required, notice will be provided and the maintenance window will be extended.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team. In the event that our testing is not completed, we will revert back to the previous configuration.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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Oct
10
Applying downloaded Linux and Windows Updates and Security Patches
Posted by Tegan King on 10 October 2018 02:43 PM

Type of Work: Applying downloaded Linux and Windows Updates and Security Patches

Location: EPhost Office, San Diego, CA 92123

Purpose: EPhost Web Administrators will be working on the EPhost Network performing Linux and Windows Updates on all Windows servers.

Window Start: 10/14/2018 - 8:00pm PST
Window End: 10/15/2018 - 12:00am PST

Service Impact: This work is expected to take approximately 4 hours and you may experience intermittent access to your website during the maintenance window.

Schedule: The window for Network Maintenance is scheduled to begin at 8:00pm on Sunday, October 14th, 2018, and end at 12:00am on Monday, October 15th, 2018. Should additional time be required, notice will be provided and the work window will be expanded.

Testing & Planning: All testing and planning being conducted during this window is part of a pre-defined checklist designed by the EPhost Web Administrator team.

Regression Planning: The EPhost Web Administrator team will be on-site managing this window. As with any Network Maintenance, while highly unlikely, there is a possibility that something unexpected may occur during the work process. Should any issues arise, all equipment will be placed back into standard operation and the work will be postponed until the issue is resolved.


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