Due to the nature of the change, we expect intermittent service and downtime per the schedule below. We apologize for the inconvenience. We suggest you inform your website visitors of the maintenance window in advance.
These upgrades will provide us with enhanced capacity for extremely high-volume bandwidth users, increased perimeter security, and marked improvement in our network performance.
We thank you for your patience and apologize for the inconvenience. We hope you will be pleased with the enhancements and new capabilities.
Date and Time:
October 29th, 2007
9:00 pm - 10:00 pm: Network Instability
10:00 pm - 12:00 am: Intermittent & Downtime
12:00 am - 1:00 am: Network Instability
* Pacific Time Zone
Important IP Change:
We will be performing a global IP address change that night as well. It is UNLIKELY you will need to make any special preparations for this change. However, if any of the situations below apply to you then special action may be necessary.
1) Your domain is not pointed to EPhost, but rather to a 3rd party DNS (name) server.
2) You have your own vanity/private name servers.
3) You are using an IP address that starts with, 69.43.X.X in your website code.
If this applies to you (you will probably know already), we will send you the new IP addresses and special instructions within the next 3 days. Please have your IT person ready to make the appropriate changes at 12:00am Midnight PST (REVISED) on October 29th.
Frequently Asked Questions:
How can I be sure no action is necessary?
First, check with your web developer and make sure your website code does not contain an IP address that starts with "69.43.X.X". e.g. 69.43.134.8. We suggest you do not use an IP address in your code, but rather a domain name whenever possible. You make this change prior to the 29th.
Second, see if your domain is pointed to EPhost. If your name server matches then no action is necessary. If your name server DOES NOT match one of the sets below, you (or your IT person) will need to make the appropriate changes at 12:00am Midnight PST (REVISED) on October 29th.
1) Visit: http://www.whois.sc
2) Enter your domain name in the search box and click "Look Up".
3) Under "Registry Data" look for "Name Server".
4) The "Name Server" should list one of the following.
ns1.ephost.com
ns2.ephost.com
dns1.websitecontrols.com
dns2.websitecontrols.com
ns0.franklandhosting.com
ns1.franklandhosting.com
ns0.networknameservers.com
ns1.networknameservers.com
Why are we making this change and why is a new IP necessary?
We are making this upgrade to improve performance and protection. A DNS update is required because we'll be replacing our firewall, switches, and the addition of some new uplinks.
Why 9pm PST on a Monday? Why so soon?
We have customers in 22 countries, so no time was a good time. However, we selected a time that off-hours, appropriate for the majority of our users and so that certain staff members were available. This time cannot be changed. We are working to complete this change quickly so that our new network will be available for the holiday season. Additionally, based on our experience, it is beneficial to begin and end on a work day as potential problems can be identified faster.
