Posted by Joe Rebis (Import) on 04 January 2010 12:12 PM
A special effort this year will be made to improve our telephone customer service, and website support options. Additionally, a large part of the focus this year will be on delivering you updates and new services much faster. We are excited to service your account and appreciate your business. |
Today, we are announcing a series of maintenance upgrades over the next couple of weeks. These upgrades are designed to enhance our current set of services and add some new functionality. Upgrades will be performed at various times during the day and night over the next couple of weeks. Only two upgrades will are expected to be service affecting and will be specially announced a minimum of 24 hours in advance.
Non-Service Affecting Upgrades:
DNS Server Upgrades: We will be updating the actual DNS software and migrate the DNS servers to new dual-quad core servers. While the service will not be available for a short time, no email or website downtime is expected.
Statistics Service Upgrades: We will be upgrading to the latest version of our statistics software as well as migrating the service to a new dual-quad core server. The latest version of the software will feature new reports and data mining capabilities. While the service will not be available for a short time, no email or website downtime is expected.
Account Center Upgrades: We will up upgrading the account center software currently in use for new customers. While the service will not be available for a short time, no email or website downtime is expected.
Monitoring Software: We will be migrating our monitoring software to a new dual-quad core server for increased performance and reliability. While the service will not be available for a short time, no email or website downtime is expected.
Virtual Server Systems: We will be migrating several servers to our new virtual server and SAN storage network. This will provide increased speed and reliability to our virtual servers and open-up our virtual server offering officially. No downtime is expected.
Service Affecting Upgrades (specially announced):
Power Maintenance: As you may recall our power maintenance in November was cut short to the availability of critical hardware. The new hardware has arrived and will be placed into service. We will need to shutdown and restart several servers. This upgrade will be announced in advance.
Mail Service Upgrades: We will be upgrading the mail server to the latest version of the software and migrate the server to a new dual-quad core server for increased capacity. The latest version of the software adds new mail synchronization options and other general web mail optimizations. We DO expect mail service downtime while we migrate to the new server. This upgrade will be announced in advance.
1) Website builder tools.
2) Community support software.
3) Improved account management & billing.
4) New application packs installers.
5) Availability of MS SQL 2008 for Helm customers.
6) Improved domain name management tools.
Please visit the news section of our website for the latest updates. If you have any questions please drop us an email (firstname.lastname@example.org).