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New and Improved Support Center
Posted by Joe Rebis (Import) on 21 September 2006 07:41 PM
The new support center will assist you finding the information you need as well as help us respond to your support requests.

You can submit support requests two ways.

1) Submit a Ticket Online (recommended- any priority)
2) Emailing “support (at)” (low priority requests).

You should raise a support ticket for questions regarding sales, support or billing questions. Please choose your priority carefully, or we might just call you at 3:00am.

Here is a brief list of new features

1) E Ticket Support
2) Live Chat Support
3) Step-by-Step Troubleshooter
4) Online News with Comments
5) Downloads
6) RSS Feeds
7) Export to PDF

We hope that you will enjoy this new functionality and would appreciate your feedback.

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