EPhost Service Modernization & Pricing Update – Effective January 1, 2026
Last Updated: January 2025
Applies To: Shared Hosting, VPS Hosting, Microsoft 365 Services, SmarterMail, and Legacy Prepaid Accounts
Overview
Beginning January 1, 2026, EPhost is implementing a series of important updates to our hosting platform, pricing structure, and support model. These changes reflect our ongoing transformation from a legacy hosting provider into a modern Managed Service Provider (MSP) with enhanced focus on security, backups, monitoring, cloud infrastructure, and proactive web support.
These updates allow us to continue delivering the reliable, secure, and professional-level hosting and web operations support our customers rely on.
This article explains the upcoming changes, why we are making them, and what customers can expect going forward.
What’s Changing
1. New Shared Hosting Plans
Linux plans:
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$35/mo – EP Core
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$55/mo – EP Managed
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$85/mo – EP Professional
Windows plans:
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$45/mo – EP Core (Windows)
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$65/mo – EP Managed (Windows)
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$95/mo – EP Professional (Windows)
All new plans now include:
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Security monitoring
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Daily backups
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Compliance & platform maintenance
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Basic web care (essential maintenance)
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Modernized infrastructure
Note: Monthly customers transition automatically. Prepaid customers will see a $19/mo Platform & Support Fee beginning Jan 1, 2026, while their prepaid term remains honored.
2. New Managed VPS Plans
The exact amount of your monthly fee will be based on a few factors including the base fee and your actual usage the following serves as a guide.
Linux VPS Estimated:
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$250 - $450
Windows VPS Estimated:
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$350 - $550
These include:
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Daily snapshots (Linux Only)
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Security monitoring
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Full management
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Backup systems
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Platform maintenance
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Cloud upgrade path during 2026 datacenter exit
3. Email Tenant Support Fees
Effective Jan 1, 2026:
Microsoft 365
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$29/month per tenant
Covers: -
MFA & lockout support
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DNS + DKIM/SPF assistance
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Deliverability help
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Tenant troubleshooting
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Security/hack remediation
SmarterMail
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$19/month per domain
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MFA & lockout support
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DNS + DKIM/SPF assistance
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Deliverability help
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Tenant troubleshooting
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Security/hack remediation
Microsoft 365 Backups
No change.
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$4-$8 /month per mailbox
4. Why We Are Making These Changes
The requirements for secure, modern hosting and email administration have changed dramatically in recent years. EPhost has long delivered MSP-level services — backups, monitoring, security, update cycles, troubleshooting, and cloud management — while still charging legacy, commodity hosting rates.
To remain stable, competitive, and able to support our customers effectively, these changes are necessary. They allow us to:
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Continue providing high-quality service
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Invest in modern cloud infrastructure
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Improve security and reliability
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Prepare for our 2026 datacenter exit
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Deliver proactive web care and support
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Offer a more professional MSP experience
5. How This Affects Prepaid Customers
Your prepaid hosting term (annual, biennial, triennial) remains fully honored.
Beginning January 1, 2026:
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A $19/mo Platform & Support Fee will be applied per hosting environment.
Prepayment provided a discount at the time of purchase, not a locked future rate — and these updates align your plan with our new service model.
7. Frequently Asked Questions
Q: Why is my hosting price changing?
Because EPhost is transitioning from legacy hosting to a modern MSP model with built-in security, compliance, monitoring, backups, and basic web care. These services cost far more to provide than legacy hosting rates covered.
Q: I prepaid for services. Why is there a new fee?
Your prepaid hosting term is honored, but the Platform & Support Fee covers modern infrastructure and security requirements that were not part of legacy plans. Prepayment provides a discount at the time of purchase, not a future locked rate.
Q: Will my website or email be interrupted?
No. All migrations and updates will be handled by EPhost with no downtime expected.
Q: What if I want to change my plan or upgrade?
A form is available on our landing page to request plan updates or discuss new options.
Q: What if I don’t agree to the new pricing?
You may cancel at any time per our Terms of Service.
Q: Does this affect Microsoft 365 pricing?
Microsoft 365 license pricing is unchanged. Only the new Tenant Management Fee applies.
Q: How do I get help or discuss these changes?
You may contact support at any time, or reach out to us through the landing page.
8. Terms of Service Notice
Per Section 1.3 of the EPhost Terms of Service, EPhost may modify service terms and pricing with notice. Continued use of services constitutes acceptance of the updated terms.
This public announcement article serves as part of that notice.
9. More Information
A detailed video explanation and upgrade request form are available on our customer landing page.
https://www.ephost.com/landing-page/
