Knowledgebase: How To
How to run a Traceroute test.
Posted by Joe Rebis (Import) on 14 January 2008 06:21 PM

A TraceRoute will show you all of the individual computers (called Hops) that an Internet request is routed through on its way to a particular destination/website/network address. Each computer/router is shown as well as the times it took to connect to them. This type of test is useful to determine if there is a problem with one of the hops that is preventing you from viewing the website.

  1. To run a TraceRoute in a Windows-based computer, click Start then Run and type: "cmd" (without the quotes) and then hit Enter. This will open a command line window.
  2. Then, type (without the quotes): "TRACERT www.testdomain.com" and hit Enter. Replace www.testdomain.com with the address you are checking.
  3. The results will display in the Window during the test.

What will display is a listing of the 'hops' over the www between your computer and our server. Any lines with * * * in them indicate a timeout, where data didn't reach a hop, and could result in the trouble. When these occur between us, it's usually a matter of a couple hours or less while DNS updates on the downed router/etc, and is typically out of our hands. If the * * * occurs on the first or second hop, then it likely resides within your ISP or your computer, and while the last couple hops with the * * * would indicate that our server cannot connect to that pathway, and we'd have to investigate it here. If you can include that we can rule it out or work with it here.

If you are you feel the problem is with the last two hops, please open a support ticket and include the results of your test.

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