We apologize for the inconvenience. Our systems are automated. If a payment is not made on the account, we will suspend the account pending payment 15 days after the invoice was due. Generally they are due on the 1st and disconnected on the 15th of the month.
If you believe this to be an error, please double check the email address on your account- it may be incorrect. We typically send multiple notices before an account is closed. Also check your credit card expiration date. If your credit card was expired and you are on recurring payment plan, we would send you a notice letting you know. You may have accidentally discarded it as spam.
Please contact customer service to arrange for payment:
877-EPHOST-1 (877.374.6781)
Contact Form -or- Support Ticket
Also See: All Billing KB's | Update Credit Card | Make a Payment | Printing an Invoice
Contact Support
If you are still having issues, please contact us for further help.
1-877-EPHOST1 | support@ephost.com
