Knowledgebase: Email
Email Troubleshooting
Posted by Joe Rebis (Import) on 16 September 2006 10:44 PM

 

If you are having trouble with you email, we suggest trying the troubleshooting methods below. Many times there is a simple misconfiguration that may cause some issues. If our primary mail server was down you would have been well informed. In fact, you should never see any downtime aside from an occasion reboot for maintenance.

 

General Issues:

  1. Recheck the email account setup per our email settings.
  2. Check accidental misspellings.
  3. Reset your account in your email client.
  4. Are you able to get to "http://mail.your_domain.com" in a browser?
  5. Try logging into web mail (see above) as well and send mail.
  6. Try checking our other Knowledge Base Articles regarding email.

 

DNS Resolution Issues (Windows):

  1. Close all browser windows.
  2. Start >> Run >> Type: CMD >> Ok
  3. Type: "ipconfig /flushdns" >> Enter
  4. Type: Up arrow >> Enter (Repeat a few times).
  5. Open browser and surf to: http://mail.ephost.com

 

DNS Resolution Issues (MAC):

  1. Click on the "LaunchPad" Icon
  2. Look for the "Terminal" Icon, often it is a folder called "other" OR you can use the spot light search and type in "Terminal"
  3. Choose which MAC OS X that you have?
    1. OS X 10.10 (Yosemite v10.10.1, v10.10.2, v10.10.3)
      • Type: "sudo discoveryutil udnsflushcaches"
    2. OS X 10.10.4+ 
      • Type: "sudo dscacheutil -flushcache;sudo killall -HUP mDNSResponder;say cache flushed"
    3. For any other version of MAC, we suggest an Internet search for "flush dns on mac"
  4. Open browser and surf to: http://mail.ephost.com

 

Telnet Test (Windows):

  1. Close all browser windows and disable AV if necessary.
  2. Start >> Run >> Type: CMD >> Ok
  3. Type: "telnet mail.your_domain.com 25" (you may also try the other ports of 587, 993, 995)
  4. Should Read: 220 mail.websitecontrols.com. If not, you cannot connect to the correct Port from your PC or ISP. Check Anti-Virus settings or ISP.
  5. Close (x) Out of Window.

 

Telnet Test (MAC):

  1. Click on the "LaunchPad" Icon
  2. Look for the "Terminal" Icon, often it is a folder called "other" OR you can use the spot light search and type in "Terminal"
  3. Type: "telnet mail.your_domain.com 25" (you may also try the other ports of 587, 993, 995)
  4. Should Read: 220 mail.websitecontrols.com. If not, you cannot connect to the correct Port from your PC or ISP. Check Anti-Virus settings or ISP.
  5. Close (x) Out of Window.

 

Anti-Virus Issues:

  1. Disable Anti-Virus software temporarily.
  2. Check email using your email client.
  3. Test using Telnet option above.

 

ISP Issues:

Check directly with your ISP to see if you can send mail using Port 25 (SMTP). Some ISP's require that you send mail through their servers.

Here are a few ISPs that require you to send mail through their servers:

  • SBC
  • Global
  • EarthLink
  • Cox

 

Also SeeEmail Settings POP3 / IMAP | Check email online | Adding an email to your hosting account WINDOWS / LINUX

 

Contact Support

If you are still havig email troubles, please contact us for further help.
1-877-EPHOST1
support@ephost.com

 

 

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