Knowledgebase: Email
How do I setup an auto-responder?
Posted by Joe Rebis (Import) on 16 September 2006 10:56 PM


An auto-responder is a way to automatically reply to an email with a pre-defined message. This is also the same way you would setup a Vacation Message. When a user sends an email to this account, they will receive your pre-defined message automatically and you will also get a copy of their message in that email box. You would check email as normal. To cut down on unecessary emails, they will only receive your message once-per-day, per auto-responder.


How to setup and auto-responder:


Helm Control Panel Only:

  1. Login to your Control Panel.
  2. Click on Domains >> Select the appropriate domain.
  3. Click POP3 Email >> Select your email account.
  4. Click the box for "Enable Responder".
  5. Type a message that you want users to receive.
  6. Click Save.


Note: Auto-responders will respond to anyone - including spammers. Often times the spammer will use a fake email address when sending email so your auto-responder will "bounce-back" with an error. Disregard these notices when using an auto-responder.



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