If you are unable to receive mail, you can usually resolve the problem by following one of the steps below.

• Temporarily disable your firewall (and/or Anti-Virus Program) and check your email again
• Recheck the Username (email/account) is spelled correctly as well as the password
  • Check to make sure your Username (Account Name) is in this format: user@domain.com and that you have specified the correct password.
• Check your Email Account Settings (port number settings)
• Knowledge Base links for popular email clients
  • Microsoft Outlook (2003 | 2007/10 | 2013/16)
  • Android 
  • Apple iPhone / iPad
  • Windows phone

If necessary, you may need to reset your email password by logging into your Control Panel.

HELPFUL TOOLS to Check Settings*

WHOIS by ICANN - When looking at your WhoIs data:

• Make sure the expiration date is in the future
• Look to make sure you see the correct name servers listed:
  • ns1.ephost.com & ns2.ephost.com (Windows Plans)
  • ns1.ep121.ephost.com & ns2.ep121.ephost.com (Linux Plans*)
  • ns1.ep167.ephost.com & ns2.ep167.ephost.com (Linux Plans*)
  • ns1.ep168.ephost.com & ns2.ep168.ephost.com (Linux Plans*)
  • ns1.ep169.ephost.com & ns2.ep169.ephost.com (Linux Plans*)
• For the most up to date nameservers please see the "Important IP Addresses" Knowledgebase

MX Lookup Tool - Quickly look up information about a domains email configuration, see errors and settings

*EPhost is not an interest holder or affiliate of these websites.

Also See: Email Settings POP3 / IMAP | Check email online | Email Troubleshooting | Adding an email to your hosting account WINDOWS / LINUX

Contact Support

If you are still havig email troubles, please contact us for further help.
1-877-EPHOST1
support@ephost.com