Knowledgebase
(8)Getting Started
(12)Billing
(15)Databases
(27)Domain Names / DNS
(61)Email
(9)File Transfer Protocol (FTP)
(43)How To
(17)Miscellaneous
(6)SSL
(7)Statistics Service
(24)Website Features
(20)DotNetNuke Support
(3)Dedicated Server Administration
(4)Mura CMS
(8)Cloud Hosting
(3)Linux Hosting KBs
(1)Magento
Downloads
(7)WordPress
(2)Website Security
An MX record is used to specify a mail server responsible for a domain
name. You can have multiple MX records pointing to different mail
servers which are placed in a priority order in your DNS records. At
some point you may need to edit your MX records. ...
ALL EPHOST EMAIL ACCOUNTS INCLUDE ANTI-SPAM EMAIL. EMAIL IS SCANNED BY
AN INTERNAL LAYER OF ANTI-SPAM SOFTWARE CALLED 'SPAM-ASSASSIN'. EMAILS
ARE SCANNED USING AN INTELLIGENT EMAIL FILTERING SYSTEM WITH A DIVERSE
RANGE OF TESTS TO IDENTIFY SPAM.
UNDERSTA...
ALL EPHOST EMAIL ACCOUNTS INCLUDE ANTI-SPAM EMAIL. EMAIL IS SCANNED BY
AN INTERNAL LAYER OF ANTI-SPAM SOFTWARE CALLED 'DECLUDE'. SPAM EMAILS
ARE MARKED AS LOW, MEDIUM OR HIGH PROBABILITY OF SPAM. OUR DEFAULT
SETTING IS TO SEND MESSAGES MARKED AS A HIGH PR...
To protect our customer base at large, we block certain file
extensions from being sent by email. We are unable to make exceptions
for individual customers, as email still needs to pass through the
system and may cause cause problems for other customers. ...
CONFIGURE BLACKBERRY TO SEND AND RECEIVE EMAIL FROM YOUR SMARTERTOOLS
ACCOUNT
To check your email account using a Blackberry, you will need to
access your cell provider's or Blackberry's website. Your provider
should have given this information to you. I...
CREATE AN EMAIL ACCOUNT
To create an email account for your domain you will need to login to
your Account Center.
Here you will find a link to manage your Hosting Account.
LOGIN TO YOUR ACCOUNT CENTER AND CONNECT TO THE CONTROL PANEL TO
MANAGE EMAIL.
...
TWO WAYS TO HANDLE EMAIL SPAMMERS
1) Refer to the Knowledge Base for the hosting plan you have
"Anti-Spam email Information
[https://www.ephost.com/support/Knowledgebase/Article/View/36/5/anti-spam-email-information]"
(WINDOWS)
"Anti-Spam email Infor...
THESE ARE THE SETTINGS YOU WILL NEED TO CONFIGURE YOUR EMAIL CLIENT.
E.G. MS OUTLOOK OR MAC MAIL WHETHER YOU ARE USING POP3 OR IMAP.
USERNAME: user_name@your_domain_name.com
PASSWORD: The password you created when setting up your email account.
Regardl...
If you are having trouble with you email, we suggest trying the
troubleshooting methods below. Many times there is a simple
misconfiguration that may cause some issues.
GENERAL ISSUES:
* Recheck the email account setup per our email settings
[https:/...
A catch-all alias is an alias that will catch any incoming email sent
to an invalid address on a domain. Instead of bouncing the message
back to the sender, the message will be stored in the mailbox that is
assigned to the catch-all alias. (A catch-all ac...
THE FIGHT CONTINUES... IT'S TIME TO TIGHTEN UP YOUR BLOGS AND FORMS BY
IMPLEMENTING SECURITY STEPS TO AVOID SPAM.
The proliferation of blogs and web based contact forms, combined with
developments in spam software over the last couple of years, have m...
SETTING UP GOOGLE EMAIL TO WORK WITH EPHOST.
If you are using the Google Email service with your own domain name
there are a few things you need to do to make it work at EPhost.
We are NOT referring to using a general gmail.com account, but for a
Google...
This is a common tactic used by spammers to send email. Email can be
sent FROM anyone to anyone. However, to help get past email anti-spam
systems, they send email from a valid domain on the internet. This is
especially true if you have the "catch-all" fe...
YOU CAN CHECK YOUR EMAIL ANYWHERE IN THE WORLD BY USING THE EPHOST WEB
MESSAGING SYSTEM.
Using the system you can
* check your email
* compose new messages
* create an online address book
* create tasks or calendar items
* filter spam
* and...
TO CHANGE YOUR EMAIL ACCOUNT SETTINGS IN MICROSOFT OUTLOOK 2003:
* Click TOOLS.
* Click E-MAIL ACCOUNTS.
* Click VIEW OR CHANGE EXISTING ACCOUNTS then click NEXT.
* Highlight the E-mail address that needs to be modified and then
click CHANGE.
...
A VACATION MESSAGE IS ESSENTIALLY AN AUTO-RESPONDER MESSAGE.
SEE: How do I setup an auto-responder?
[https://www.ephost.com/support/Knowledgebase/Article/View/47/5/how-do-i-setup-an-auto-responder]
ALSO SEE: Email Settings POP3 / IMAP
[https://www.epho...
An auto-responder is a way to automatically reply to an email with a
pre-defined message. This is also the same way you would setup a
Vacation Message. When a user sends an email to this account, they
will receive your pre-defined message automatically an...
TO ADD AN EMAIL ACCOUNT IN MICROSOFT OUTLOOK 2003:
* Click TOOLS.
* Click E-MAIL ACCOUNTS.
* Click ADD A NEW EMAIL ACCOUNT then click NEXT.
* In the INTERNET E-MAIL SETTINGS (POP3) window check the following:
* YOUR NAME: Display name how ...
TO ADD AN EMAIL ACCOUNT IN MICROSOFT OUTLOOK 2003:
* CLICK 'TOOLS' on the menu
* CLICK 'E-MAIL ACCOUNTS' on the sub-menu
* SELECT the option 'ADD A NEW EMAIL ACCOUNT' then click NEXT
* In the 'Email Accounts Server Type' Window, choose eithe...
HOW TO STEPS IN SETTING UP OUTLOOK 2007/2010 TO CREATE A POP3 OR IMAP
ACCOUNT.
* Click on TOOLS then ACCOUNT SETTINGS
* The email account window will open and you should be on the
'E-mail' tab - click NEW
* The 'Auto Account Setup' window will now ...
HOW TO STEPS IN SETTING UP OUTLOOK 2013/2016 TO CREATE A POP3 OR
IMAP ACCOUNT.
JUMP TO SECTION [WORD INSTRUCTIONS] | [PICTURE INSTRUCTIONS] | [BASIC
TROUBLE SHOOTING]
* CLICK ON FILE
* The 'Account Information window will open. CLICK ON ACCOUNT
SET...
ADDING, EDITING OR DELETING EMAILS WHETHER THEY ARE POP3 OR IMAP CAN
BE DONE EASILY THROUGH THE EPHOST WINDOWS HOSTING PLANS.
TO ADD, EDIT OR DELETE AN EMAIL ACCOUNT, YOU WILL NEED TO LOGIN TO
YOUR CONTROL PANEL USING THE INFORMATION PROVIDED TO YOU IN Y...
IMPORTING EMAIL FROM OTHER WEB MAIL ACCOUNTS USING GMAIL
If you're importing from another email provider, your other email
provider has to offer POP3 access. Go ahead and try the steps below,
but if you get an error you may want to visit your other email...
ENABLE PLUS ADDRESSING
Plus addressing is a useful feature that allows users to automatically
filter incoming emails into folders without pre-creating those folders
or filters to handle them.
Plus addressing works by allowing users to use special email...
In order to send email via ColdFusion, ASP, .NET or PHP, you will need
to configure your application / website code with the mail server
settings. _Documentation of the actual code to send mail using your
favorite scripting languages can be found at the v...
If you only wish to synchronize email and synchronizing calendars and
contact are not a concern, you can connect your Windows devices using
the IMAP protocol.
If you want to setup synchronization with email, calendars and
contacts, you'll need to use th...
SETTING UP YOUR HOSTED EPHOST EMAIL ON YOUR ANDROID CAN BE DONE WITHIN
A FEW STEPS WITH THESE INSTRUCTIONS.
ACCESS THE MAIL APPLICATION ON AN ANDROID DEVICE CAN BE DONE IN A
COUPLE OF DIFFERENT WAYS. THIS IS ONLY ONE WAY TO CREATE AND EMAIL
ACCOUNT.
JU...
The iPhones are designed to check email directly on the server like
your normal email client would (e.g. MS Outlook). You may also the
EPhost web mail interface
[https://www.ephost.com/support/Knowledgebase/Article/View/44/5/how-can-i-check-my-email-onlin...
Exchange Web Services (EWS) is a newer data synchronization protocol
that seamlessly syncs SmarterMail messages, contacts and calendars
with Microsoft Outlook 2011 for Mac, Microsoft Outlook 2012, and Apple
Mail on Snow Leopard.
Follow these steps to s...
IF YOU ARE UNABLE TO RECEIVE MAIL, YOU CAN USUALLY RESOLVE THE PROBLEM
BY FOLLOWING ONE OF THE STEPS BELOW.
* Temporarily disable your firewall (and/or Anti-Virus Program) and
check your email again
* Recheck the Username (email/account) is spelled c...
IF YOU ARE UNABLE TO SEND MAIL BUT CAN RECEIVE MAIL OK, TRY THE STEPS
BELOW TO RESOLVE THE PROBLEM.
* Temporarily disable your firewall (and/or Anti-Virus Program) and
check your email again
* Recheck the Username (email/account) is spelled correc...
USING THE GROUPWARE FEATURES OF THE EPHOST MAIL SERVER WE SUGGEST THE
FOLLOWING AS AN IDEAL EMAIL SETUP FOR COMPANIES.
THIS SETUP WILL HELP YOU AND YOUR STAFF COMMUNICATE EFFICIENTLY.
It is suggested that you first familiarize yourself with the service...
If you're using Outlook 2016 version 16.0.8431.2079 (released on
September 12th) and try to set up a new account using Exchange as an
account option, you'll notice that you can't.
That's because with the September 12th update, Microsoft introduced
somet...
IMPORTANT IP ADDRESSES TO MAKE NOTE OF:
The following is a list of important IP addresses may need when using
our service. For security reasons, we employ a NAT firewall
configuration which means that a particular globally routable external
IP (64.87.x.x...
We manually approve all requests for mailing lists and/or ability to
send bulk email. We roughly consider bulk email to include, but not
limited to, any nearly identical message sent to more than 50 people.
This includes mailing lists, newsletters etc.
...
The groupware functionality of the mail server includes several features for intra-office communication. Specifically, we support shared mail folders, shared contacts, shared calendars and shared tasks.Here are some helpful notes to get you started.Genera...
Mailing lists are a good way to send a message or series of messages to many people at once. Some people use mailing lists for newsletters, while others use them for product updates or discussion groups. A mailing list is similar to a user alias, but has ...
IS YOUR MS OUTLOOK SENDING DUPLICATE MESSAGES OR GETTING STUCK IN THE
OUTBOX?
Usually this happens when a message is unable to complete sending
before the SMTP server closes the connection because the message is
corrupted, too large, or that your Microso...
At EPhost, Inc., we are always interested in making sure your email is
properly delivered and received. If you think that you may have an
issue, please help us help you by providing specific details regarding
the problem. In order for us to track down a m...
Very often php mail applications rely on the generic settings in the
PHP.INI file, however this will not function with EPHost's Windows
Platform.
A "FROM" ADDRESS MUST BE SUPPLIED, PLEASE SEE THE FOLLOW ARTICLE FOR A
CODE SOLUTION...
See the Knowled...
RESETTING YOUR EMAIL PASSWORD(S) IS PRETTY SIMPLE FOR YOU TO DO ON ANY
OF EPHOSTS LINUX HOSTED ACCOUNTS
* Login to your Account [http://www.ephost.com/account/]
* Click on the Green Button "Control Panel"
* Scroll down to the 4th section "EMAIL"
...
RESETTING YOUR EMAIL PASSWORD(S) IS PRETTY SIMPLE FOR YOU TO DO ON ANY
OF EPHOSTS WINDOWS HOSTED ACCOUNTS
* Login to your Account [http://www.ephost.com/account/]
* Click on the Green Button "Control Panel"
* Hover over the Mail icon and click on "...
Here is some basic setup information for starting your first mailing
list. If you have not already requested mailing lists to be enabled on
your account, please see the following knowledge base article. Please
note- once we have enabled mailing lists on y...
This guide will help you get started using the SpamExperts Email
Filtering Service. This guide assumes you have purchased the
SpamExperts MAIL Filtering service from EPhost and that it has been
provisioned. If you are not able to manage your SpamExperts a...
Sometimes it is convenient or maybe necessary to forward an email
account at the server level for either a single account or multiple,
even all the email for that account. Here is how you would forward
emails at the server level for EPhosts Windows and Li...
EPhost, Inc. supports the two primary incoming email protocols, and
both can be encrypted. These are supported on both the Windows and
Linux hosting plans. When setting up your email client it is best to
refer to the outlined references below.
POP3: Thi...
In order to provide you with the best possible service, we limit the
amount of emails that can be sent through our mail server within a
specific period of time. Please note our Terms of Service
[https://www.ephost.com/terms-of-service/] regarding bulk ema...
If you are a dedicated server customer running your own mail server
and you would like to add additional MX records to your DNS Zone, you
can do so from your Control Panel. We do not suggest that our shared
hosting customers do this unless there is a spec...
Offsite email services are services provided by those that specialize
in email systems such as Office365, GSuite and Microsoft Exchange.
They can be used with any of EPhost's plans whether it be Windows or
Linux hosting.
If you would like to add additio...
SMTP Authentication is a way to verify that the sender of an email is
authorized to send email through a particular SMTP email server.
Otherwise, it would be an open-relay and anyone would be able to send
mail through that server. e.g. spammers.
At EPho...
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