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Knowledgebase : Email

An MX record is used to specify a mail server responsible for a domain name. You can have multiple MX records pointing to different mail servers which are placed in a priority order in your DNS records. At some point you may need to edit your MX records. ...
THIS ARTICLE APPLIES TO WINDOWS EMAIL HOSTING ONLY. ALL EPHOST EMAIL ACCOUNTS INCLUDE ANTI-SPAM EMAIL. EMAIL IS SCANNED BY AN INTERNAL LAYER OF ANTI-SPAM SOFTWARE CALLED 'DECLUDE'. SPAM EMAILS ARE MARKED AS LOW, MEDIUM OR HIGH PROBABILITY OF SPAM. OUR D...
UNDERSTANDING AND FILTERING SPAM USING CPANEL Linux accounts come with SPAM ASSASSIN - Our default setting is to send messages marked as high probability of being spam to your online Junk Email box. We don't want you to loose legit email so we have imple...
To protect our customer base at large, we block certain file extensions from being sent by email. We are unable to make exceptions for individual customers, as email still needs to pass through the system and may cause cause problems for other customers. ...
CONFIGURE BLACKBERRY TO SEND AND RECEIVE EMAIL FROM YOUR SMARTERTOOLS ACCOUNT To check your email account using a Blackberry, you will need to access your cell provider's or Blackberry's website. Your provider should have given this information to you. I...
CREATE AN EMAIL ACCOUNT To create an email account for your domain you will need to login to your Account Center. Here you will find a link to manage your Hosting Account. LOGIN TO YOUR ACCOUNT CENTER AND CONNECT TO THE CONTROL PANEL TO MANAGE EMAIL. ...
To determine if you are using a catch-all email address and/or disable this functionality. We suggest using specific email addresses or email forwards (aliases) instead.Helm Control Panel Only:Login to your Control Panel Click on Domains Click on the appr...
TWO WAYS TO HANDLE EMAIL SPAMMERS 1) Refer to the "Anti-Spam email Information [https://www.ephost.com/support/Knowledgebase/Article/View/36/5/anti-spam-email-information]" Knowledge Base 2) If it is really out of control or extremely abusive, please f...
THESE ARE THE SETTINGS YOU WILL NEED TO CONFIGURE YOUR EMAIL CLIENT. E.G. MS OUTLOOK OR MAC MAIL WHETHER YOU ARE USING POP3 OR IMAP. USERNAME: user_name@your_domain_name.com PASSWORD: The password you created when setting up your email account. Regardl...
If you are having trouble with you email, we suggest trying the troubleshooting methods below. Many times there is a simple misconfiguration that may cause some issues. GENERAL ISSUES: * Recheck the email account setup per our email settings [https:/...
  THE FIGHT CONTINUES... IT'S TIME TO TIGHTEN UP YOUR BLOGS AND FORMS BY IMPLEMENTING SECURITY STEPS TO AVOID SPAM. The proliferation of blogs and web based contact forms, combined with developments in spam software over the last couple of years, have m...
  SETTING UP GOOGLE EMAIL TO WORK WITH EPHOST. If you are using the Google Email service with your own domain name there are a few things you need to do to make it work at EPhost. We are NOT referring to using a general gmail.com account, but for a Goo...
This is a common tactic used by spammers to send email. Email can be sent FROM anyone to anyone. However, to help get past email anti-spam systems, they send email from a valid domain on the internet. This is especially true if you have the "catch-all" fe...
  YOU CAN CHECK YOUR EMAIL ANYWHERE IN THE WORLD BY USING THE EPHOST WEB MESSAGING SYSTEM. Using the system you can * check your email * compose new messages * create an online address book * create tasks or calendar items * filter spam * ...
  A VACATION MESSAGE IS ESSENTIALLY AN AUTO-RESPONDER MESSAGE. SEE: How do I setup an auto-responder? [https://www.ephost.com/support/Knowledgebase/Article/View/47/5/how-do-i-setup-an-auto-responder]
An auto-responder is a way to automatically reply to an email with a pre-defined message. This is also the same way you would setup a Vacation Message. When a user sends an email to this account, they will receive your pre-defined message automatically an...
  TO ADD AN EMAIL ACCOUNT IN MICROSOFT OUTLOOK 2003: * CLICK 'TOOLS' on the menu * CLICK 'E-MAIL ACCOUNTS' on the sub-menu * SELECT the option 'ADD A NEW EMAIL ACCOUNT' then click NEXT  * In the 'Email Accounts Server Type' Window, choose eithe...
FOLLOW THESE STEPS IN OUTLOOK 2007/2010 TO CREATE A POP3 OR IMAP ACCOUNT: * Click on TOOLS then ACCOUNT SETTINGS * The email account window will open and you should be on the 'E-mail' tab - click NEW * The 'Auto Account Setup' window will now open,...
FOLLOW THESE STEPS IN OUTLOOK 2013/2016 TO CREATE A POP3 OR IMAP ACCOUNT: JUMP TO SECTION [Word Instructions] | [Picture Instructions] | [Basic Trouble shooting] * CLICK ON FILE  * The 'Account Information window will open. CLICK ON ACCOUNT SETTING...
  WINDOWS HOSTING PLANS ONLY TO ADD, EDIT OR DELETE AN EMAIL ACCOUNT, YOU WILL NEED TO LOGIN TO YOUR CONTROL PANEL USING THE INFORMATION PROVIDED TO YOU IN YOUR WELCOME EMAIL. If you no longer have the login information, please send an email to support...
IMPORTING EMAIL FROM OTHER WEB MAIL ACCOUNTS USING GMAIL If you're importing from another email provider, your other email provider has to offer POP3 access. Go ahead and try the steps below, but if you get an error you may want to visit your other email...
  IT IS POSSIBLE TO CHECK EMAIL IN TWO PLACES LIKE HOME AND WORK OR LAPTOP AND DESKTOP. THERE ARE FOUR WAYS TO CONFIGURE THIS THAT VARY FROM THE VERY BASIC TO A MORE ADVANCED METHOD. WEB BASED EMAIL: The easiest way to check email in two places is to...
ENABLE PLUS ADDRESSING Plus addressing is a useful feature that allows users to automatically filter incoming emails into folders without pre-creating those folders or filters to handle them. Plus addressing works by allowing users to use special email...
To send email using ColdFusion, ASP, .NET or PHP you will need to configure your application / website code with the mail server settings. Documentation of the actual code to send mail using your favorite scripting languages can be found at the vendor's w...
EPhost Push email (a.k.a. Microsoft Exchange ActiveSync) is available as an optional add-on to to your account. Unlike other synchronization methods, Exchange ActiveSync uses direct push technology to sync email, calendars, contacts, tasks, notes, and fol...
  SETTING UP EPHOST EMAIL ON YOUR ANDROID JUMP TO SECTION [Word Instructions] | [Picture Instructions] | [Modify TLS/SSL] ACCESS THE MAIL APPLICATION ON AN ANDROID DEVICE CAN BE DONE IN A COUPLE OF DIFFERENT WAYS. THIS IS ONLY ONE WAY TO CREATE AND EM...
The iPhones are designed to check email directly on the server like your normal email client would (e.g. MS Outlook). You may also the EPhost web mail interface [https://www.ephost.com/support/Knowledgebase/Article/View/44/5/how-can-i-check-my-email-onlin...
Exchange Web Services (EWS) is a newer data synchronization protocol that seamlessly syncs SmarterMail messages, contacts and calendars with Microsoft Outlook 2011 for Mac, Microsoft Outlook 2012, and Apple Mail on Snow Leopard. Follow these steps to s...
  IF YOU ARE UNABLE TO RECEIVE MAIL, YOU CAN USUALLY RESOLVE THE PROBLEM BY FOLLOWING ONE OF THE STEPS BELOW. * Temporarily disable your firewall (and/or Anti-Virus Program) and check your email again * Recheck the Username (email/account) is spelle...
  IF YOU ARE UNABLE TO SEND MAIL BUT CAN RECEIVE MAIL OK, TRY THE STEPS BELOW TO RESOLVE THE PROBLEM. * Temporarily disable your firewall (and/or Anti-Virus Program) and check your email again * Recheck the Username (email/account) is spelled correc...
  USING THE GROUPWARE FEATURES OF THE EPHOST MAIL SERVER WE SUGGEST THE FOLLOWING AS AN IDEAL EMAIL SETUP FOR COMPANIES. THIS SETUP WILL HELP YOU AND YOUR STAFF COMMUNICATE EFFICIENTLY. It is suggested that you first familiarize yourself with the serv...
IMPORTANT IP ADDRESSES TO MAKE NOTE OF: The following is a list of important IP addresses may need when using our service. For security reasons, we employ a NAT firewall configuration which means that a particular globally routable external IP (64.87.x.x...
When using POP3 email, it is possible to leave a copy of the email on the server so that it can be downloaded in a different place. Almost all email clients (e.g. MS Outlook) have this setting. Some email clients like the version of Outlook on a Pocket PC...
We manually approve all requests for mailing lists and/or ability to send bulk email. We roughly consider bulk email to include, but not limited to, any nearly identical message sent to more than 50 people. This includes mailing lists, newsletters etc.Ple...
The groupware functionality of the mail server includes several features for intra-office communication. Specifically, we support shared mail folders, shared contacts, shared calendars and shared tasks.Here are some helpful notes to get you started.Genera...
Mailing lists are a good way to send a message or series of messages to many people at once. Some people use mailing lists for newsletters, while others use them for product updates or discussion groups. A mailing list is similar to a user alias, but has ...
Is your MS Outlook Sending duplicate messages or getting stuck in the Outbox?Usually this happens when a message is unable to complete sending before the SMTP server closes the connection because the message is corrupted, too large, or that your Microsoft...
At EPhost, Inc., we are always interested in making sure your email is properly delivered and received. If you think that you may have an issue, please help us help you by providing specific details regarding the problem. In order for us to track down a m...
If your PHP application does not specify a from address, many just reply on the generic settings in the PHP.ini file, it will not work on our platform. Please see this article below for a code solution OR using the option below. http://www.ephost.c...
Since we have no formal relationship with your customers, you are 100% repsonsible for the actions of your customers. You would act as a liason for your customers and complete the approval process. However, we will only request a single deposit for the...
Here is some basic setup information for starting your first mailing list. If you have not already requested mailing lists to be enabled on your account, please see the following knowledge base article. Please note- once we have enabled mailing lists on y...
It is possible to keep an email message in your email account AND forward it to another location. This option is called "Store and Forward".To setup Store and Forward:How to setup and auto-responder:Helm Control Panel Only:Login to your Control ...
EPhost, Inc. supports the two primary email protocols, and both can be encrypted.POP3This is the standard protocol most people use to check email. For the most part, messages are kept on the server until downloaded and removed form the server by your emai...
In order to provide you with the best possible service, we limit the amount of emails that can be sent through our mail server within a specific period of time. Please note our Terms of Service regarding bulk email / spam, as they are rather stiff. We do ...
Dedicated Server Customers OnlyIf you are a dedicated server customer running your own mail server and you would like to add additional MX records to your DNS Zone, you can do so from your Control Panel. We do not suggest that our shared hosting customers...
SMTP Authentication is a way to verify that the sender of an email is authorized to send email through a particular SMTP email server. Otherwise, it would be an open-relay and anyone would be able to send mail through that server. e.g. spammers. ...
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